Front Desk Officer

AI summary

Cuanu Consult Limited, a new forward-looking medical diagnostic centre, is hiring an experienced Front Desk Officer to serve as the first point of contact for patients, corporate clients, and visitors. The role involves patient registration, appointment scheduling, handling enquiries via phone and WhatsApp, coordinating with laboratory and accounts teams, and supporting billing processes. Salary is N150,000 monthly with HMO and pension.

• Salary of N150,000 per month plus HMO and pension
• Requires Bachelor's degree in Health Information Management or related field
• 2–5 years front desk experience in clinic, lab, or hospital preferred
• LIMS/HIMS and customer service certification are an advantage
• Apply by emailing [email protected] with subject 'Front Desk Officer - PH'

Original source description

We are recruiting experienced professionals who are passionate about excellence, technology, quality, customer experience: and building efficient healthcare systems from the ground up. The Front Desk Officer will serve as the first point of contact for patients, corporate clients, healthcare professionals and visitors, ensuring a professional, efficient and patient-centred experience. Key responsibilities: include Welcome patients and visitors professionally and courteously. Register patients and verify relevant demographic and service information. Schedule appointments and coordinate patient flow. Receive telephone calls, WhatsApp enquiries and other customer communications through approved channels. Provide accurate information about available laboratory services, procedures, turnaround times and payment processes within authorised scope. Generate or confirm test requests and ensure correct patient information is captured. Use the LIMS for patient registration and other front-desk workflows where applicable. Coordinate with phlebotomy, laboratory, accounts and other departments to facilitate smooth patient movement. Manage queues and communicate expected waiting times professionally. Receive and resolve routine patient enquiries and complaints, escalating complex issues appropriately. Maintain confidentiality of patient information. Coordinate collection or communication of approved reports according to facility procedures. Support corporate/HMO patient documentation and verification. Maintain accurate front-desk records. Ensure the reception area remains professional, organised and welcoming. Support payment and billing processes in coordination with the Cashier/Accounts team. Follow customer service standards and facility SOPs. Qualifications Bachelor's Degree particularly in Health Information Management or a related discipline. 2–5 years' experience: as a Front Desk Officer, preferably in a clinic, medical laboratory or hospital. Training and certification inCustomer Serviceis an advantage. Demonstrable customer-service experience: is an advantage. Experience: using LIMS/HIMS is an advantage. Healthcare front-office experience: is strongly preferred. Skills Set: Excellent customer-service skills. Strong communication and interpersonal skills. Professional telephone and reception etiquette. Ability to communicate effectively with patients from diverse backgrounds. Strong computer literacy. Ability to use LIMS/HIMS is an advantage. Good data-entry skills. Strong attention to detail. Ability to multitask in a busy healthcare environment. Good complaint-handling and conflict-resolution skills. Ability to maintain patient confidentiality. Professional appearance and conduct. Strong teamwork and coordination skills. Benefits: Salary: N150,000 monthly. HMO and Pension applicable. Application Closing Date 9th September, 2026. How to Apply Interested and qualified candidates should their applications to: [email protected] using "Front Desk Officer - PH" as the subject of the mail. Application Instructions Candidates should: Send a cover letter in the body of the email. Clearly state their full name and WhatsApp number. Attach their CV as a PDF document. Use the relevant job title + PH.