MIS Specialist

AI summary

Flutterwave is hiring an MIS Specialist to support data-led insights, operational intelligence, and performance tracking across its Physical Channels business unit including POS, Agency Banking, and Pay With Bank Transfer. This entry-level role focuses on MIS reporting, transaction analytics, terminal performance tracking, and merchant activity monitoring. The position offers early-career professionals a strong foundation in a fast-moving payments environment, working alongside experienced analysts to maintain reporting and forecasting infrastructure.

• Entry-level position ideal for early-career professionals
• Work with POS, Agency Banking, and Pay With Bank Transfer channels
• Develop and maintain daily, weekly, and monthly MIS reports
• Track KPIs including Total Processing Volume and Gross Revenue
• Analyze merchant reactivation trends and dormant terminal lists
• Collaborate with Commercial, Operations, Product, and Finance teams
• 2 openings available

Original source description

The MIS Specialist role supports data-led insights, operational intelligence, and performance tracking across the Physical Channels business unit (POS, Agency Banking, and Pay With Bank Transfer - PWBT, etc). This entry-level position focuses on contributing to Management Information Systems (MIS), transaction analytics, terminal performance tracking, and merchant activity monitoring. Working alongside senior team members, the position assists as part of the analytical engine of the unit—helping synthesize raw field data into actionable reports, tracking merchant churn and reactivation metrics, supporting terminal yield optimization, and learning to ensure seamless cross-functional data alignment between Commercial, Operations, Product, and Finance teams. This role offers a strong foundation for an early-career professional. In a fast-moving, high-volume payments environment, you will work closely with experienced analysts to help maintain and refine the reporting and forecasting infrastructure that lets the business see itself clearly and act quickly. We are looking for someone eager to learn, contribute to core reporting processes, and build data governance skills in a collaborative team setting. Responsibilities: Core Performance Reporting & Dashboarding: Assist in developing, maintaining, and updating standardized daily, weekly, and monthly MIS reports tracking unit-wide KPIs including Total Processing Volume (TPV), Gross Revenue, Active Terminal Percentage, and Average Yield per Terminal Support the tracking of Month-on-Month (MoM) growth and run-rate projections across physical payment channels (POS, PWBT, Card Issuance), helping build forecast models under the guidance of senior analysts Maintain consolidated dashboards for multi-channel merchant deployments (e.g., AICL, Delborough, Z Labs Limited) to monitor post-onboarding performance Merchant Portfolio & Reactivation Analytics: Analyze merchant reactivation trends, identifying specific operational or technical friction points (e.g., missing EOD functionality, mapping errors) that impact terminal usage Generate precise weekly 'At-Risk' and 'Dormant' merchant lists for the field sales and relationship management teams to drive targeted engagement Conduct portfolio segmentation to track active, dormant, inactive, and churned POS terminals across regions and merchant categories Channel & Product Parity Intelligence Monitor merchant mapping accuracy across main accounts and sub-accounts, ensuring transaction flows and fee structures match contracted pricing models (e.g., 0.5% capped at ₦100) Analyze transaction data across terminal software versions (legacy app vs. revamped new app) to identify feature regression impacts (e.g., EOD capability gaps across Card, PWBT, Loans etc.) Track integration progress and transaction velocity for key strategic accounts (e.g., Flutterwave for Business - F4B integrations, Aggregator Models) Cross-Functional Operations & Escalation Support: Track resolution SLAs for merchant operational issues that cause transaction drops, delivering post-mortem data reports to leadership Support cross-functional collaboration by providing data support to Physical Channels, Product, Engineering, QA, and Finance teams Provide quantitative data support for process escalations - highlighting feature parity gaps, system uptime impacts, and quality assurance bottlenecks affecting terminal throughput Data Quality, CRM & Systems Integrity: Enforce standardized reporting metrics across regional teams to ensure uniform data interpretation across the Commercial division Audit CRM and database records regularly to ensure high data integrity across merchant mapping, terminal IDs (TIDs), MIDs, sales assignments, and terminal status Required competencies to be a Waver Eagerness to learn forecasting methods and scenario modelling to support data-led insights and business reporting tasks Advanced proficiency in Excel/SQL or equivalent analytics tools; experience: with BI/dashboarding tools is an advantage Working knowledge of CRM and database systems, with strong attention to data integrity and governance Comfort working with large transactional datasets and translating them into clear, actionable insight Foundational experience: or exposure to building and maintaining recurring reporting and dashboarding processes (daily/weekly/monthly) 1-3 years of experience: in MIS, business intelligence, or data analytics, ideally within payments, fintech, or a transaction-heavy environment Exposure to POS, agency banking, or physical payment channels is an advantage. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Abuja MIS Specialist job vacancies in Nigeria