Protection / CRM Officer

AI summary

CDHI is hiring a Protection / CRM Officer in Jakusko, Yobe State, for a WFP-supported Integrated Food System and Resilience Project. The role focuses on protection mainstreaming, GBV referral pathways, and managing safe, confidential community feedback and complaints mechanisms. This is a full-time position reporting to the Project Manager.

• Full-time role with CDHI in Jakusko, Yobe State
• Focus on protection mainstreaming and GBV referral pathways
• Manage safe and confidential community feedback and CRM channels
• Supports WFP-backed food system and resilience project
• Reports to Project Manager and supervises support staff

Original source description

Protection / CRM Officer at Chabash Development and Health Initiative (CDHI) ⏲ Sep 11, 2026, 5:01 AM ⋕ View all NGO & Humanitarian / Nonprofit Organizations jobs The Chabash Development and Health Initiative (CDHI) is a women-led national NGO registered with the Corporate Affairs Commission (CAC/IT/NO 85190) and operational across Northeast and Northwest Nigeria. CDHI’s mission is to empower individuals and communities to live healthy, productive lives through integrated interventions in health, nutrition, protection, WASH, and livelihoods. CDHI partners with international organizations and government agencies to deliver sustainable and community-driven solutions that strengthen local systems and promote equity. We are recruiting to fill the position below: Job Title: Protection / CRM Officer Location: Jakusko, Yobe Job type: Full-time Reports to: Project Manager Supervises: Assistant, and Project Support Staff/Facilitators Job Summary The position ensures that all project activities—including agricultural support, Cash-for-Work (CfW) infrastructure projects, water resource development, and market initiatives—are safe, inclusive, transparent, and responsive to community needs. The Officer oversees protection risk assessments, establishes localized Gender-Based Violence (GBV) referral pathways, and manages accessible, safe, and confidential community feedback and complaints channels. The Protection/CRM (Complaints and Response Mechanism) Officer leads the technical integration of humanitarian protection principles, safe programming, and accountability systems under the WFP-supported Integrated Food System and Resilience Project implemented by Chabash Development and Health Initiative (CDHI) in Jakusko LGA, Yobe State. Key Responsibilities: GBV Risk Mitigation & Referral Pathways: Map existing GBV and protection service providers in Yobe State; establish clear, survivor-centered referral pathways and train project staff and field volunteers on safe, confidential handling and reporting of protection disclosures. Management of CRM Channels: Establish, operationalize, and maintain transparent, safe, accessible, and confidential Complaints and Response Mechanisms (CRM)—including suggestion boxes, dedicated hotlines, and field-level help desks—tailored to the local socio-cultural context of Jakusko LGA. Inclusion & Vulnerability Safeguarding: Monitor beneficiary targeting processes to ensure equitable access and non-discrimination against vulnerable groups, including female-headed households, persons with disabilities (PWDs), elderly community members, and marginalized households. Monitoring & Reporting: Track protection and accountability metrics, maintain confidential CRM databases, analyze feedback trends to inform adaptive project management, and produce monthly accountability and protection reports. Feedback Processing & Resolution: Log, classify, investigate, and route community complaints, feedback, and inquiries according to established CDHI and WFP standard operating procedures, ensuring timely response and loop-closing with community members. Capacity Building & Awareness: Deliver protection, child safeguarding, human rights, and CRM usage training to CDHI field staff, Project Management Committees (PMCs), community leadership, and local partners. Safe Working Environments: Work with engineering, agronomy, and enterprise teams to guarantee that Cash-for-Work sites maintain safe working hours, adequate shade, accessible water points, childcare solutions, and appropriate workloads for vulnerable community members. Protection Mainstreaming & Risk Analysis: Conduct continuous protection and safety risk assessments across all project sites (including Cash-for-Work construction sites, solar irrigation hubs, distribution points, and processing centers) to identify, prevent, and mitigate risks of violence, exploitation, exclusion, and community tension. Qualifications and Experience: Experience: Must have 3–5 years of professional experience: managing protection, accountability/CRM, GBV risk mitigation, or human rights interventions within humanitarian or resilience programs in Northeast Nigeria. Education: Bachelor’s Degree or Higher National Diploma (HND) in Protection/Human Rights, International Law, Social Work, Psychology, Sociology, Development Studies, or a closely related field. Technical Knowledge: Deep expertise in Protection Mainstreaming frameworks, Do-No-Harm principles, IASC guidelines, Child Protection standards, survivor-centered GBV approaches, and WFP Accountability to Affected Populations (AAP) frameworks. Community Engagement: Proven track record in community mobilization, setting up rural feedback systems, and engaging traditional leaders and vulnerable groups in complex or fragile environments. Language & Context: Professional fluency in English and Hausa (knowledge of additional local languages spoken in Yobe State is highly desirable); strong familiarity with the local protection landscape and cultural dynamics of Jakusko LGA. Core Competencies: Proven facilitation, mediation, and advocacy skills to engage local authority figures, community structures, and beneficiaries on sensitive protection matters. Ability to work independently, maintain strict confidentiality, and solve field operational challenges adaptively. Expertise in establishing safe accountability channels, protection risk mapping, and Do-No-Harm operationalization. Strong database management, data protection, and analytical reporting capabilities using tools like Excel or KoboToolbox. Exceptional active listening, survivor-centered communication, and confidential case-handling skills. Prevention of Sexual Exploitation and Abuse (PSEA): Conduct continuous community PSEA awareness campaigns, ensuring community members, Cash-for-Work laborers, and market actors know that all project assistance, inputs, and work opportunities are free and must never be exchanged for favors or sexual acts. Manage dedicated, safe, and confidential PSEA reporting channels within the overall CRM architecture, ensuring immediate, highly confidential escalation of sensitive cases to organizational PSEA focal points and management. Serve as the field-level technical lead for enforcing CDHI and WFP zero-tolerance policies on Sexual Exploitation, Abuse, and Harassment (PSEAH) across all project locations. Routinely audit activity points, input distributions, and work sites to ensure environments do not expose women, adolescent girls, or vulnerable groups to exploitation or coercion. Compliance & Ethics: Adhere strictly to core humanitarian principles, SPHERE standards, Do-No-Harm practices, and WFP Accountability to Affected Populations (AAP) standards. Respect local traditional customs, religious values, and community leadership structures while upholding universal standards of human dignity, equality, and non-discrimination. Guarantee absolute confidentiality, data privacy, and data security for all feedback records, survivor cases, protection disclosures, and beneficiary registration data. How to Apply Interested and qualified candidates should: Click here to apply online Note Women are strongly encouraged to apply. Comply fully with CDHI’s internal policies regarding code of conduct, anti-fraud, child protection, and conflict-sensitive programming. Application Deadline: 15th September, 2026. View all Jobs in Nigeria Yobe State