Head of Workplace IT
AI summary
M-KOPA is hiring a Head of Workplace IT to own the end-to-end Workplace IT roadmap across networks, telephony, end-user compute, identity, productivity tooling, and service management. The role leads a multi-country team, manages opex/capex budgets, and supports 2,500+ employees and 35,000+ agents. Based in Lagos, this is a hybrid position within a fast-growing African FinTech.
- Own end-to-end Workplace IT roadmap across multiple countries
- Lead and grow a multi-country Workplace IT team
- Manage opex and capex budgets with cost discipline
- Hybrid role based in Lagos, Nigeria
- Supports 2,500+ employees and 35,000+ agents
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, retail, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Hybrid contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Workplace IT evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M-KOPA and the role in Not specified.
- Add concrete examples related to security, retail, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Workplace IT role in security, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M-KOPA before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go PayGo solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of cus... Head of Workplace IT Job Type Hybrid Qualification Experience: Location Lagos Job Field ICT / Computer The Impact Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. Every reliable network, every well-run service desk ticket, and every secure endpoint you manage supports the 2,500+ employees and 35,000+ agents working to bring financial inclusion to Every Day Earners. It's your chance to be the backbone of something that's genuinely transforming lives across a continent. What You'll Do At M-KOPA, you'll own the Workplace IT roadmap end-to-end — from networks and telephony to end-user compute, identity, productivity tooling, and service management. You'll lead and grow a multi-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user-focused mindset that keeps a fast-growing, multi-country fintech productive and secure. Required Experience: Proven leadership of a multi-site IT function at scale, ideally across multiple countries Strong commercial and vendor-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts Strong security mindset and understanding of identity, endpoint, and network security Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server-room engineering) to hold their own with specialists Comfort operating in high-growth, emerging-market environments User-focused mindset and experience: collecting and responding to internal feedback on team performance Experience: leading a workplace IT team, or strong IC/manager experience: in a related domain with demonstrable readiness to take the next step. Your Environment: Networks & telephony: Wired and wireless networks across all offices, warehouses, and retail sites; contact-centre telephony across ~10 call-centre sites On-site infrastructure: On-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV End-user compute & mobility: Full lifecycle management of laptops, desktops, and phones for 2,500+ employees, plus endpoint and mobile device management (MDM) Identity & access: Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications Productivity & collaboration: Core software suite selection and management (collaboration, back-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting-room and AV systems Security & resilience: IT-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery. Our Workplace IT Approach: We balance cost, performance, security, and resilience — especially in variable-connectivity markets We partner closely with the Security function on IT-side security hygiene, with clear ownership boundaries between the two functions We keep access controls operationally excellent, low-friction for users, and audit-ready We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed We measure ourselves against SLAs and service performance metrics that show IT is delivering. What You Need: We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required. Location & Benefits: Based in one of M-KOPA's operating markets — Nigeria, Kenya, South Africa, Ghana, or Uganda — or in the UK, with regular travel across M-KOPA's operating markets (current and future) Significant travel expected — potentially up to 25% at times, especially in the early phases of the role Work with diverse teams across UK, Europe, and Africa Professional development programs and coaching partnerships Family-friendly policies and flexible working arrangements Well-being support and career growth opportunities. Check how your CV aligns with this job Method of Application Interested and qualified? Go to M-KOPA on jobs.ashbyhq.com to apply Build your CV for free. Download in different templates.