Operations Associate

AI summary

Ojaia is looking for an Operations Associate to manage order fulfillment, vendor coordination, and shipping logistics at their hub in Lagos. This entry-level role requires a degree, 1-3 years experience, and strong organizational skills.

• Hands-on role ensuring smooth fulfillment from vendor orders to shipment to Canada.
• Requires NYSC discharge or exemption certificate.
• Full-time 8 to 5 schedule in Lagos.

Description

Find a Job + + + + Search Operations Associate Ojaia Supply Chain & Procurement 1 month ago Easy apply Lagos Full Time Retail, Fashion & FMCG Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking for a highly organised and proactive operations associate to be the engine room of our hub in Lagos. This is a hands-on, ground-level role at the heart of our fulfilment process, from receiving and quality-checking vendor orders to coordinating shipments to Canada. You will be the trusted person on the ground that makes the our promise real for every customer. Min Qualification: Degree Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Order Management & Quality Control: Receive and log all vendor orders arriving at our hub Inspect every item against the customer's order, verifying quantity, condition, and accuracy Flag and escalate any damaged, missing, or incorrect items promptly Ensure items are properly sorted, labelled, and organised for shipment consolidation Vendor Coordination: Liaise with vendors to follow up on pending or delayed orders Communicate clearly with vendors on packaging requirements and quality standards Build and maintain positive working relationships with the vendor network Shipping & Logistics: Coordinate with the logistics and cargo team to consolidate orders into outbound shipments Ensure all shipments are correctly documented and compliant with export requirements Track outbound shipments and provide timely updates to enable customer-facing communications Manage relationships with cargo partners and flag any issues affecting delivery timelines Operations & Administration: Maintain accurate records of all inbound and outbound inventory Update the internal order management system in real time Prepare daily and weekly operational reports for management review Support the implementation and continuous improvement of standard operating procedures (SOPs) Identify inefficiencies in the fulfilment process and proactively suggest improvements Customer Experience Support: Work closely with the customer support function to resolve order issues quickly and accurately Process and document refund or replacement requests with photo evidence and clear notes Uphold Ojaia's promise of a smooth, transparent experience for every customer Requirements: Bachelor's degree from a reputable university 1–3 years of experience in operations, logistics, supply chain, e-commerce fulfilment, or a similar hands-on role NYSC discharge or exemption certificate required Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace (Sheets, Docs, Drive) Comfortable with order management or inventory tracking tools (training will be provided on our systems) Ability to document processes clearly and maintain structured records Soft Skills & Attributes: Exceptional attention to detail. You notice what others miss. Strong organisational and time-management skills; able to manage multiple tasks under pressure Clear written and verbal communication skills High level of integrity and accountability. You take ownership Proactive and solutions-oriented mindset. You don't wait to be told twice Team player who can also work independently with minimal supervision A genuine interest in e-commerce, logistics, or the Nigerian diaspora market is a plus What We Offer: Competitive compensation commensurate with experience Room for growth as we scale Location: Lagos, Nigeria (On-site, hybrid work arrangement can be discussed). Work Arrangement: This is a full-time, on-site role based at our hub in Lagos. The nature of the work: receiving orders, quality checking, and coordinating shipments, requires physical presence at the hub. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .