Officer - Customer Operations - Walk In
AI summary
MTN Nigeria is hiring a Customer Operations Officer to handle cash verification, customer communication, warranty repairs, billing escalations, and product marketing. The role requires a first degree, fluency in English, and 3–7 years of call-centre or customer care experience. Interested candidates should apply online by 9th September 2026.
- Walk-in customer operations role with MTN Nigeria
- Requires 3–7 years of call-centre or customer care experience
- First degree in any related field and fluent English required
- Application deadline is 9th September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, customer serviceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Officer - Customer Operations - Walk In evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Nigeria and the role in Not specified.
- Add concrete examples related to call_center, technology, customer service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Officer - Customer Operations - Walk In role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Verify the correct cash amounts are paid. Communicate credit status to customers. Perform software installation and configuration requests. Escalate and route customer issues to the relevant process operators. Collect and book-in customer phones for warranty repairs. Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection. Perform the necessary system transactions related to customer requests. Identify problematic invoices proactively and promptly notify the billing division. Use organization and time management tools to track cases and meet turn-around times and other required metrics. Maintain integrity in managing subscriber data and information. Identify and report on customer-impacting trends. Perform the incidence escalation process in compliance with laid-down policies and procedures. Enlighten and educate customers on new products and initiatives within MTN. Market MTN products and services to current and potential customers. Education: First Degree in any related field Fluent in English . 3-7 years' experience, which includes Experience: in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn). Experience: working in a medium-organization Experience: working with others. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 9th September, 2026, 10:55 PM. View all Jobs in Nigeria Rivers State