CX Research Operations Coordinator
AI summary
Moniepoint is hiring a CX Research Operations Coordinator in Lagos to build and run the operational backbone of its Customer Research function. The role covers participant panel management, session coordination, incentive fulfilment, tooling administration, and data compliance. This is a newly created position designed to help researchers deliver effectively to product teams.
- Newly created role building research operations infrastructure from scratch
- Covers participant panel management, session coordination, and incentive fulfilment
- Requires strong data governance and NDPR compliance practices
- Based in Lagos within a leading African fintech company
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, part_time, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest CX Research Operations Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Not specified.
- Add concrete examples related to call_center, part_time, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this CX Research Operations Coordinator role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
CX Research Operations Coordinator at Moniepoint Incorporated ⏲ Aug 28, 2026, 4:03 AM ⋕ View all Banking & Financial Services jobs Moniepoint is a leading African fintech company providing digital financial solutions to businesses and individuals. Originally launched as TeamApt in 2015, the company has grown into a unicorn valued at over $1 billion, serving over 10 million customers across Nigeria. Through its robust platform, Moniepoint offers business banking, payment solutions, working capital loans, and personal financial services like savings, transfers, and debit cards. With a network of 600,000+ agents and over 1 billion monthly transactions, Moniepoint is building financial infrastructure that powers small businesses and everyday life. Recognized as one of Africa’s fastest-growing companies by the Financial Times, Moniepoint is driven by values like grit, integrity, and empathy—and is expanding globally to drive financial inclusion at scale. We are recruiting to fill the position below: Job Title: CX Research Operations Coordinator Location : Lagos About this role The Research Operations Coordinator is the operational backbone of the Customer Research function, supporting every embedded researcher, team lead, and research specialist across all product org units. This is a new role, created as part of a deliberate restructure of the Customer Research function. The role owns the infrastructure that allows the research function to operate at pace — participant panel management, session coordination, incentive fulfilment, tooling administration, and data governance. Without this role functioning well, researchers cannot deliver on their commitments to the product teams they serve. You will be building the operational infrastructure from scratch — and the quality of what you build will determine how effectively the entire function serves Moniepoint's product teams and its customers. Responsibilities: Research Participant Panel Management: Build and maintain a large, standing panel of active, consented, and well-segmented research participants across all product areas and customer segments. Track and report on panel health (coverage, engagement, profile quality, and consent freshness), run re-engagement programmes, manage annual re-consent cycles, and oversee all participant onboarding, maintenance, and offboarding. Design and operate the participant recruitment pipeline, sourcing participants through multiple channels while maintaining panel segmentation at a highly granular level. Session Coordination: Send participant invitations, reminders, and confirmations through appropriate channels, track attendance, manage rescheduling, and coordinate logistics for periodic large-group sessions. Manage scheduling for all research sessions across the function, including interviews, usability tests, large-scale panels, and outbound research calls. Incentive Fulfilment: Maintain a complete and accurate incentive ledger, resolve fulfilment failures promptly, and produce regular incentive reconciliation reports for Finance. Manage the complete participant incentive lifecycle from confirming session completion to disbursing rewards. Tooling & Systems Administration: Ensure all researchers and specialists have the necessary access, training, and support, serving as the first point of contact for system issues or process breakdowns. Own and administer the research function's tooling stack, including participant management systems, survey platforms, research repositories, and communication tools. Data & Compliance: Maintain up-to-date customer satisfaction data per product area and flag significant changes promptly. Maintain a complete consent register, process deletion requests within regulatory timelines, and enforce data retention policies. Ensure all participant data handling and panel communications remain strictly compliant with NDPR and applicable data protection regulations. Team Contribution: Contribute to the continuous improvement of research operations processes and tools, and support the onboarding of new researchers and specialists into the function's operational systems. What success looks like in this role Function Efficiency: High researcher satisfaction with operational support, successfully enabling researchers to spend their time on core research rather than logistics. Flawless Compliance: Maintaining strict NDPR compliance with zero consent or data handling violations. Panel Health: Maintaining an optimal panel size alongside strong coverage, engagement rates, profile completeness, and consent freshness across all product areas. Operational Execution: Achieving a high research session fulfilment rate and turnaround compliance across the entire function. Financial Accuracy: Ensuring incentive fulfilment speed and accuracy maintain a near-zero failure rate, with prompt resolution protocols when discrepancies occur. Experience: & Background Familiarity with financial technology or a regulated consumer product environment is preferred. Demonstrable experience: building and maintaining participant or customer panels. Proven ability to conduct and analyse customer interviews, usability tests, diary studies, and surveys. Bachelor's Degree in Business Administration, Information Management, Social Sciences, Statistics, or a related field. Experience: in qualitative and quantitative market, customer, or UX research. 3+ years of experience: in a research operations, programme coordination, or operational management role — preferably in a research, product, or technology organisation. Skills & Competencies: System Builders: Strong process design and organisational skills with a proven ability to build sustainable systems rather than temporary workarounds. Regulatory Knowledge: Working knowledge of NDPR or equivalent data protection regulations, including consent management and right-to-erasure obligations. Project & Privacy Certifications: Project management certification (PMP, PRINCE2, or equivalent) and data protection or privacy compliance training (NDPR, GDPR, or equivalent) are preferred. Technical Administration: Experience: administering CRM or participant management platforms, survey tools, or contact centre systems is preferred. Data-Driven Operations: Highly comfortable with data, tracking clean metrics, detecting anomalies, and generating Finance-ready reporting without supervision. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State