Care Coordinator (Call Agent)
AI summary
Health Connect 24x7 is hiring a Care Coordinator (Call Agent) in Yaba, Lagos. The role involves handling inbound and outbound calls, coordinating medical case management, updating databases, and supporting patients through their treatment journey. Candidates need a diploma or degree, at least one year of relevant experience, and strong communication and customer service skills.
- Full-time role in Yaba, Lagos
- Requires minimum 1 year of relevant experience
- Diploma, BA/BSc, or HND accepted
- Send resume to jobs@healthconnect247.com or mbarisuka@healthconnect247.ng
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, restaurante, Care CoordinatorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in YabaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Care Coordinator (Call Agent) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Health Connect 24x7 and the role in Yaba.
- Add concrete examples related to call_center, restaurante, Care Coordinator, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Care Coordinator (Call Agent) role in call_center, restaurante?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Yaba under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Health Connect 24x7 before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Health Connect 24x7, the first Nigerian 24x7 Population Health Management provider combines next-generation telemedicine, telemonitoring and home health to provide immediate access to highly trained and experienced doctors and wellness experts via voice/ video calls, live chat as well as on-site doctor visits and clinics for healthy, acute and chronic condit... Read more about this company Care Coordinator (Call Agent) Job Type Full Time Qualification BA/BSc/HND Experience: 1 year Location Lagos City Yaba Job Field Customer Care, Success and Service Position Summary Coordinate and implement medical case management to facilitate case closure. Review and analyze medical records and assess data to ensure appropriate case. Duties and Responsibilities: Obtains client information by answering incoming telephone calls and conducting outbound followup calls. Determine the reason of call and provide service accordingly or transfer call to the appropriate person. Update our in-house database. Explain the benefits: and advantages of our service to clients and ensure they are fully aware of the process and requirements. Report any problems to the account manager immediately to avoid service interruption and/or roadblocks. Adhere to quality standards and KPI’s. Support team members with other required tasks. May provide pre-approved medical information or literature to customers based on the guidelines of the specific program. Initiates clinical discussions with healthcare professionals per project guidelines Supports patients through their treatment journey Develops and updates content in keeping with client requests and need Performs other duties as assigned Minimum Requirements: Education: Diploma Experience: Minimum of 1 year of solid experience: in the same field. Identify preferred requirements: Strong written and oral communication skills. Customer service focus. • Critical thinking Ability to work effectively through influence and collaboration. Good judgment in managing and escalating client or project issues. Must be able to manage multiple projects and understand contact center processes. Excellent interpersonal skills. Ability to identify problems, take initiative, and be solution oriented. Patient centric with ability to show empathy Skills & Abilities: Knowledgeable Detail-oriented Organized Flexible Empathetic Effective communicator Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their resume to: jobs@healthconnect247.com or mbarisuka@healthconnect247.ng using the Job Title as the subject of the email. Build your CV for free. Download in different templates.