Regional IELTS Manager, EU
AI summary
DP Education Limited is hiring a Regional IELTS Manager, EU to be based in Lagos, Nigeria. The role focuses on managing IELTS Test Centre operations, driving commercial performance, and ensuring excellent customer experience across the region. The position requires strategic thinking, operational experience, and strong relationship-building skills.
- Based in Lagos, Nigeria with regional EU responsibilities
- Focus on IELTS Test Centre operations and commercial growth
- Requires strategic, operational, and sales/marketing experience
- Involves customer service excellence and competitor analysis
- Mentoring new centre administrators and managing audits
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Regional IELTS Manager, EU evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to DP Education Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Regional IELTS Manager, EU role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research DP Education Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Regional IELTS Manager, EU at DP Education: Limited ⏲ Sep 10, 2026, 9:08 AM ⋕ View all Government & Public Sector jobs IDP Education: Limited is the world's largest international student placement provider. We help international students study in Canada, Australia, New Zealand, Ireland, UK, and USA. Our success comes from connecting students with the right course in the right university or institution and in the right country. We are recruiting to fill the position below: Job Title: Regional IELTS Manager, EU Location : Lagos Role purpose Ideal candidates will be strategic in nature, challenging, has extensive experience: in an operation, sales / marketing role in their background, motivated individuals, experienced in the discovery process and adept at mining and building external relationships are highly essential. The role will need to ensure that Test Centres receive the administrative support necessary to ensure efficient and effective operations and that they are adhering to IELTS delivery standards, working in collaboration with internal stakeholders across the business. S/he will also act as mentor for new centre administrators to setup Associate Centres as per IELTS standards. The IELTS regional team consists of Regional IELTS Director, Associate Directors and Regional IELTS Managers working closely across the Test Centre network in the region. Key accountabilities Customer Service: Manage the escalation of any customer complaints and ensure the B2C Touchpoints are optimised. Organize and execute dedicated regional webinars and targeted engagement initiatives specifically tailored for Test Takers to improve regional test-taker satisfaction and support in alignment with associated Test Centres Lead and manage the transformation of the region’s Test Centres into customer service centres of excellence by ensuring each staff member involved in testing have received the appropriate training in customer service. Develop proactive and cooperative relationships with IELTS Test Administrators at Associate Centres. Ensure all test takers receive exemplary customer experience: at every contact point before, during and after sitting the IELTS test Commercial: Direct regional budget reviews and submissions to guarantee strategic alignment with business expansion targets. Ensure IA fee invoices are followed up and timely settled by Associate centres. Conduct exhaustive Competitors' Analysis and Competitors' Pricing reviews to safeguard and improve local market share. Coordinate with Regional Marketing team and IELTS Central Operations to ensure all test centres related information stated on/offline mediums and systems are updated on proactive basis. Expand Test Centre Business Development footprints with a specific focus on computer-delivered test options Provide monthly feedback to Test Centres about their performance and address any issues that may arise Develop launch plans for new IELTS products and initiate projects to improve our offer to test takers and recognising organisations Proactively monitor IELTS competitor local offer and keep regional team and test centre management abreast of these market changes to ensure IDP offer meet current demand. Centre Operations Management: Own the end-to-end framework for New Test Centre Onboarding Activities, administrative operations support, and systemic Test Centre Operations reviews. Support Test Centre staff by sharing guidance and best practices to ensure IELTS operations are conducted in line with established standards. Plan, sign off on, and deliver end-to-end operational execution for Sign-off and Test Centre Closure Plans. Work with Head IELTS Business Assurance to maintain the IELTS quality and compliance framework across the Test Centre network Coach test centre managers seeking to improve operationally. Oversee and support structured Test Centre audits, iLearn audits, and maintain rigorous alignment with Business Assurance team. Provide regular management reports and statistical analysis of candidate trends and market developments in the region. Supervise case reviews and technical assistance operations through the IOC Support and Service Desk pipelines. Review self-audit reports and follow-up activities to ensure that compliance is maintained across the Test Centre network Oversee the regular auditing of regional test session availabilities across all product profiles (including IOC+P, IOC, UKVI, and Life Skills). Stakeholder Management: Contribute to the visibility of IELTS across B2B and B2C channels by leading relationship-building efforts and sharing relevant market insights. Product and Training Support: Oversee structural rollout mechanics for new regional projects, new product enhancements across the IELTS Network, and the commercial roll-out of new products/services. Provide technical and strategic training team support for localized IELTS training courses and ongoing professional development initiatives. Required experience: Competent user of Microsoft Office suite. Self-starter with plenty of drive and used to working outside a formal office environment Ability to manage critical deadlines and competing priorities Strong sector knowledge and experience: of international education: and / or testing services Bachelor’s Degree or equivalent Ability to work effectively as part of a globally dispersed team with strong analytical and problem-solving skills Ability to establish strong relationships, understand corporate wide business issues and influence key internal stakeholders Track record of meeting sales targets with well-developed and effective negotiating skills How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State