Customer Service Support
Apply at sourceAI summary
We are looking for a skilled Customer Support Representative to join our customer operations team. This role involves providing support across live chat, email, phone, and in-game support. Requires 1-3 years experience, CRM skills, and flexible rotating shifts.
- Customer support role in gaming industry
- Full-time with rotating schedule
- Salary NGN 70,000 - 150,000
- Location: Lagos, Nigeria
- Easy apply via Jobberman
Description
Find a Job + + + + Search Customer Service Support Fortune House Network Limited Customer Service & Support 4 days ago Easy apply New Lagos Full Time Entertainment, Events & Sport NGN 70,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking for a skilled and proactive Customer Support Representative to join our customer operations team. This role requires a customer-focused individual capable of delivering fast, empathetic, and efficient support, resolving player inquiries, and maintaining high customer satisfaction levels in a fast-paced gaming environment. Min Qualification: Degree Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Provide frontline customer support across multiple channels (live chat, email, phone, and in-game support). Troubleshoot and resolve player inquiries, technical issues, and account complaints promptly. Maintain service standards and hit operational KPIs, including response time, resolution time, and CSAT scores. Accurately log and track customer interactions, recurring issues, and feedback in CRM systems. Escalate complex or unresolved service issues to team leaders or specialized internal teams. Ensure strict compliance with company policies, operational standards, and service level agreements (SLAs). Requirements: Minimum 1–3 years of experience in customer service or technical support roles. Experience handling multi-channel customer support (chat, phone, email, and in-game support). Hands-on experience with CRM systems and ticketing software (e.g., Zendesk, Freshdesk, or similar). Strong communication, problem-solving, and conflict-resolution skills. Ability to multitask, manage high inquiry volumes, and handle high-pressure situations calmly. Comfort working in a fast-paced, tech-driven environment, including availability for flexible shift rotations. A strong passion for gaming or familiarity with the gaming industry is a plus. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .