Customer Service & Planning Officer, A&C
AI summary
HBM Nigeria Plc is hiring a Customer Service & Planning Officer, A&C to coordinate customer orders, production planning, delivery scheduling, and invoicing support across the ReadyMix business. The role serves as the operational link between customers, sales, plants, logistics, and finance to ensure efficient order fulfillment and superior customer service. Two openings are available in Lagos Island - Epe, Lagos and Port Harcourt, Rivers on a full-time basis.
- Two full-time openings in Lagos and Port Harcourt
- Operational link between customers, sales, plants, logistics, and finance
- Coordinates order management, production planning, and delivery scheduling
- Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations Management, Engineering, or related discipline required
- Requires Microsoft Office skills and knowledge of logistics and dispatch operations
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service & Planning Officer, A&C evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to HBM Nigeria Plc (Formerly Lafarge Africa Plc) and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer Service & Planning Officer, A&C role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research HBM Nigeria Plc (Formerly Lafarge Africa Plc) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Service & Planning Officer, A&C at HBM Nigeria Plc (Formerly Lafarge Africa Plc) - 2 Openings ⏲ Aug 17, 2026, 9:07 AM ⋕ View all Manufacturing & Production jobs HBM Nigeria Plc, formerly known as Lafarge Africa Plc, is a leading Nigerian building solutions company and a member of the Huaxin Building Materials Group, a globally recognized manufacturer of construction materials founded in 1907 and headquartered in Wuhan, China. Listed on the Nigerian Exchange Limited (NGX), HBM Nigeria Plc is actively participating in the urbanisation and economic growth of Nigeria, the largest economy in Africa. We are recruiting to fill the position below: Job Title: Customer Service & Planning Officer, A&C Locations: Lagos Island - Epe, Lagos and Port Harcourt, Rivers Job Type: Full time Role Purpose The Customer Service & Planning Officer serves as the operational link between Customers, Sales, Plants, Logistics, Technical and Finance, ensuring efficient order fulfillment and superior customer service. The role plays a critical role in maximising customer satisfaction, OTIF performance, asset utilisation and operational efficiency. The purpose of the role is to coordinate customer orders, production planning, delivery scheduling, customer communications, invoicing support and service execution across the ReadyMix business. Key Accountabilities Manage customer orders from receipt through to delivery. Coordinate invoicing and documentation processes. Support delivery planning and dispatch coordination. Support the efficient utilisation of plant and logistics resources. Monitor order fulfillment performance. Drive service excellence and customer satisfaction. Coordinate daily production and delivery schedules. Ensure effective and timely communication with customers. Customer Order Management: Coordinate order changes and amendments. Ensure timely communication of order status. Ensure order information is complete and accurate. Receive, process, and confirm customer orders. Maintain customer order records. Production Planning & Scheduling: Monitor daily production requirements. Translate customer demand into production schedules. Support balancing of plant capacity and customer demand. Escalate potential production constraints. Coordinate daily production plans with Plant Managers and Batchers. Delivery Planning & Coordination: Escalate service risks and delays. Monitor delivery progress throughout the day. Support the execution of major pours and strategic customer deliveries. Ensure truck allocation aligns with customer requirements. Coordinate daily delivery schedules with Logistics teams. Customer Service Management: Serve as the first point of contact for customers regarding orders and deliveries. Resolve customer queries and service issues. Provide proactive updates to customers. Maintain high customer satisfaction levels. Track and manage customer complaints. Commercial Coordination: Ensure alignment between sales commitments and operational capability. Coordinate customer delivery requirements. Support strategic customer account activities. Work closely with Sales Managers and Sales Representatives. Support the execution of customer commitments. Invoicing & Documentation: Maintain accurate service records. Coordinate with Finance on billing issues. Coordinate delivery documentation. Ensure accurate ticketing and order reconciliation. Support invoice preparation and validation. Performance Monitoring & Reporting: Monitor OTIF performance. Monitor customer service KPIs. Track daily order fulfillment performance. Support business performance reviews. Generate daily, weekly, and monthly planning reports. Requirements: Educational Qualification: Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, Engineering, or a related discipline. Critical Knowledge: Microsoft Office applications. Logistics and dispatch operations. Basic financial and invoicing processes. Production planning and scheduling. Customer relationship management. ReadyMix concrete operations. Customer service principles. Order management processes. ERP and batching systems. Critical Experience: Experience: working with cross-functional teams. Experience: managing multiple priorities in a fast-paced environment. Experience: in manufacturing, construction materials, logistics, or industrial operations is preferred. Minimum 3–5 years’ experience: in customer service, logistics, planning, operations coordination, or related functions. Other Requirements: Ability to work under pressure and manage multiple priorities. Strong customer focus. Close attention to detail. Strong organisational capability. Mobility required within the country. Excellent communication skills. Preferred: Certification in Customer Service, Logistics, or Planning. Experience: with ERP or dispatch systems. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Ogun State and 1 other location Ogun State , Rivers State