Admin Customer Service Manager

AI summary

Intersect Consortium is hiring an Admin Customer Service Manager to oversee daily administrative and operational activities, manage client enquiries and complaints, maintain patient and client records, schedule appointments, supervise support units, and improve service delivery processes. The role requires 3–5 years of administrative management experience, strong organisational and communication skills, and proficiency in MS Office.

• Oversees facility administration, client services and support units
• Manages patient records, appointments, complaints and correspondence
• Requires 3–5 years administrative management experience
• MS Office proficiency and strong communication skills needed
• Apply by sending CV and Cover Letter to hr@intersectconsortium.com

Original source description

Supervise the daily administrative and operational activities of the facility and develop efficient procedures for service delivery. Manage client enquiries, requests and complaints received via telephone, email and in person, ensuring timely and professional resolution. Maintain a strong focus on customer satisfaction, retention and the growth of the client base. Maintain accurate and up-to-date client databases, patient records, call logs, billing records and other operational documentation. Open and manage patient files for newly registered clients, assign hospital and medical record numbers, and retrieve files for follow-up visits. Ensure discharged patients are appropriately followed up by their primary clinicians. Provide clients and their relatives with accurate information regarding services, pricing and operational processes. Handle difficult or sensitive client situations calmly and professionally, with a focus on resolving and de-escalating concerns. Maintain a professional, friendly and detail-oriented approach when handling telephone calls and other client interactions. Schedule patient appointments for consultations, evaluations, treatments, follow-ups and re-evaluations. Maintain and update patient medical records in line with organisational requirements: and confidentiality standards. Plan, coordinate and streamline administrative procedures and systems to improve operational efficiency. Receive, dispatch and appropriately disseminate official correspondence. Identify facility procurement needs and ensure the availability of essential supplies for reception, departments, kitchen and wards. Support effective planning and execution of facility operations while identifying opportunities to minimise waste and control costs. Ensure the facility and office premises are consistently clean, organised and presentable. Supervise the delivery of professional services by the kitchen, driving, cleaning and security units. Work closely with the Business Team in developing proposals and supporting business opportunities. Ensure the smooth flow of information across the organisation to facilitate effective business operations. Manage administrative schedules, deadlines and operational priorities. Identify staffing requirements: and communicate workforce needs to the HR team. Ensure compliance with organisational policies relating to attendance, dressing, computer usage, security, confidentiality and general conduct. Monitor office supplies and inventory and coordinate procurement while maintaining awareness of budgetary constraints. Monitor operational costs and expenses and provide relevant information to support budget preparation. Oversee facility services, maintenance activities and external tradespersons. Organise and supervise general office activities, including recycling, renovations, events and other facility-related initiatives. Ensure daily operations comply with organisational policies, procedures and applicable regulations. Maintain proper filing, documentation and record-keeping systems. Keep abreast of organisational changes, operational developments and business priorities, and ensure these are appropriately implemented within the facility. Requirements: Proven work experience: of at least 3 - 5 years as an Administrative Manager. Solid knowledge of office procedures, policy review and implementation. Experience: with office management software like MS Office (MS Excel and MS Word, specifically). Strong organization skills with a problem-solving attitude. Excellent written and verbal communication skills. Attention to detail and innovative. B.Sc. or BA in management and additional qualifications in Office Administration are a plus. Ability to stay calm when customers are stressed or upset. Experience: working with customer support. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV and Cover Letter to: hr@intersectconsortium.com using "Admin Manager" as the subject of the mail. Note: Only shortlisted candidates will be contacted. Build your CV for free. Download in different templates.