Managed Services NOC Supervisor
AI summary
Alfred & Victoria Associates is hiring a Managed Services NOC Supervisor in Lagos to lead NOC technicians and engineers, manage 24/7 service desk and South-South network operations, and act as the primary escalation point for major incidents. The role requires a B.Sc or HND in Engineering, at least 8 years of relevant experience, and strong technical, leadership, and communication skills. Interested candidates should send their CV to apply@alfred-victoria.com using the job title as the subject.
- Full-time NOC Supervisor role based in Lagos, Nigeria
- Lead 24/7 Managed Service Desk and South-South network operations
- Requires B.Sc or HND in Engineering and minimum 8 years experience
- Experience with ISP, data center, DWDM, or telecom operations preferred
- Apply by sending CV to apply@alfred-victoria.com with job title as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, part_time, EngineeringThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Managed Services NOC Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Alfred and Victoria Associates and the role in Not specified.
- Add concrete examples related to internship, part_time, Engineering, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Managed Services NOC Supervisor role in internship, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Alfred and Victoria Associates before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. Read more about this company Managed Services NOC Supervisor Job Type Full Time Qualification BA/BSc/HND Experience: 8 years Location Lagos Job Field Engineering / Technical Job Summary The Managed Service NOC Supervisor will be responsible for managing relationships with functional stakeholders. The ideal candidate will be required to monitor and manage key performance metrics, and also support a culture of innovation, excellence & collaboration. He / She will manage on-staff NOC technicians and engineers; this includes recruitment, supervision, scheduling, mentoring & development and evaluation. Responsibilities: Supervise Managed Service Desk and South-South network 24-hours per day and 7 days a week Lead the detection, logging, and resolution of network and customer issues, acting as the primary escalation point for major incidents Ensure that network alerts, equipment faults are responded to, diagnosed and resolved within specified timelines Ensure proper organizational attention to the problem, escalation or corrective action Answer all customer related telephone calls within defined timelines Ensure weekly/monthly/ad hoc backhaul reports, customer reports on remote hand requests, call out tickets and backhaul performance events are prepared and delivered within specified timelines, whilst tracking escalations and other key performance indicators Coordinate performance of maintenance routine services as and when requested by the customer in conjunction with required teams Ensure customer access requests: MCLS and ILA sites are treated within specified timelines Ensure receipt and response to call out tickets from customer NOC within specified timelines Interface with internal/external customers on operational issues and related customer events, using the company's standard operating procedures Track remote hands request with tickets and ensure they are updated accurately. Develop, maintain, and enforce standard operating procedures (SOPs) for incident management Ensure to provide all reasonable assistance to Customer NOC, including to provide appropriate data to Customer NOC for the generation of System NOC reports, Root Cause Analysis and lessons learned Maintain and ensure full compliance with all processes and procedures Supervise, train, and mentor NOC technicians and engineers, including managing shifts and performance evaluations Ensure the provision of feedback to Head of GNOC on the status of network events Undertake in any other ad hoc activity as assigned by Head of GNOC Qualifications Possess a B.Sc or HND Engineering Degree with at least 8+ years of relevant experience: Technical & Professional proficiency (Operation and Maintenance field), preferably for a large ISP, ASP, web hosting facility, data center or telecommunications company Experience: in submarine, DWDM transmission system, Metro Ethernet optics connectivity with specific experience: providing operational support in a fast-paced NOC Research and writing skills Leadership and self- management skills Relationship Management Strong analytical and communication skills Problem resolution skills with a flexible approach to problem solving Able to use initiative to tackle a broad range of problems, while still following procedures and processes Ability to assess and prioritize faults and respond or escalate accordingly Capable of multi-tasking, good time management and prioritization of workload Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge Good technical documentation skills Proficiency in MS Office and related AI tools for operations enhancement. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to: apply@alfred-victoria.com using the Job Title as the subject of the mail. Build your CV for free. Download in different templates.