Customer Success Account Management Manager
AI summary
Microsoft is hiring a Customer Success Account Management Manager in Nigeria to lead a team of Customer Success Account Managers. The role focuses on driving customer outcomes, business growth, cloud adoption, and AI transformation across a complex portfolio of accounts. Candidates need a Bachelor's or Master's degree and 10-15+ years of relevant experience.
- Lead a team of Customer Success Account Managers at Microsoft
- Drive customer outcomes, cloud adoption, and AI transformation
- Build trusted relationships with senior customer stakeholders
- Requires Bachelor's or Master's degree and 10-15+ years experience
- Full-time role based in Nigeria
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Account Management Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Microsoft and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Account Management Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Microsoft before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Microsoft Corporation is an American multinational corporation headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer web browser. Customer Success Account Management Manager Job Type Full Time Qualification BA/BSc/HND , MBA/MSc/MA , Professional Certificate Experience: 10 years Location Nigeria Job Field Customer Care, Success and Service , Sales and Business Development Overview As a Customer Success Account Management (CSAM) Manager, you lead a team of Customer Success Account Managers responsible for delivering customer outcomes, business growth, and long-term customer success across a complex portfolio of accounts. You create alignment between customer priorities, Microsoft strategies, and execution plans by driving disciplined business management, strengthening executive relationships, and enabling consistent, high-quality customer engagement practices. You are accountable for delivering predictable customer and business outcomes by leading executive engagement, driving portfolio performance, fostering cross-functional collaboration, and developing a high-performing organization. Through coaching, inspection, and strategic guidance, you empower your team to navigate complexity, prioritize effectively, and deliver measurable impact across customer health, cloud adoption, and AI transformation initiatives. You serve as a trusted advisor to customers, partners, and Microsoft stakeholders, helping align investments and resources to accelerate customer value realization and business results. This opportunity will allow you to deepen organizational leadership capabilities, influence strategy across a broader business scope, and develop future leaders while helping customers realize transformational outcomes through Microsoft technologies and services. Responsibilities: Lead a team of Customer Success Account Managers to deliver customer outcomes and business results across a diverse portfolio by strengthening customer health, accelerating cloud adoption, and advancing AI transformation. Own portfolio performance by establishing business rhythms, inspecting execution, identifying risks and opportunities, and driving accountability for customer, operational, and business outcomes. Build and maintain trusted relationships with senior customer stakeholders and executives, providing strategic guidance, aligning priorities, and helping customers achieve measurable business value through Microsoft investments. Influence and coordinate cross-functional teams across Microsoft and partner ecosystems to align resources, remove barriers, and deliver integrated customer success strategies at scale. Develop a high-performing organization through coaching, succession planning, talent development, and inclusive leadership practices that strengthen team capability, engagement, and readiness for future opportunities. Define and reinforce standards for execution quality across customer success planning, governance, customer engagement, and value realization practices, driving consistency and continuous improvement across the portfolio. Champion AI adoption, continuous learning, and operational excellence by modeling effective behaviors, leveraging data-driven insights, and scaling successful practices that improve customer and business outcomes. Qualifications Required Qualifications (RQs): Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field and 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience: or Master's Degree in Business, Sociology, Psychology, Computer Science, or related field and 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience: or equivalent experience. Preferred Qualifications (PQs): 10+ years relevant work experience: within customer industry, especially banking 5+ year(s) people management experience: 5+ year(s) experience: managing a consumption portfolio Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Microsoft on apply.careers.microsoft.com to apply Build your CV for free. Download in different templates.