Fulfillment Associate
AI summary
ÌTURA Jewelry is hiring a Fulfillment Associate in Lekki, Nigeria, to own daily order packing, presentation, Shopify fulfillment, and delivery coordination. The role focuses on accuracy, consistent unboxing standards, and same-day order processing as the company scales beyond founder-led packing.
- Onsite role in Lekki, Monday to Saturday
- Own packing, presentation, Shopify fulfillment, and delivery coordination
- Measured on accuracy, consistency, presentation, and timeliness
- Must have clear handwriting and confident smartphone use
- E-commerce or retail packing experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in retail, part_time, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Fulfillment Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ÌTURA Jewelry and the role in Lekki.
- Add concrete examples related to retail, part_time, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Fulfillment Associate role in retail, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ÌTURA Jewelry before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The role in one line: You make sure every ÌTURA order leaves our fulfillment centre correctly packed, beautifully presented and on time, so the customer’s first physical experience: of us is as considered as the piece inside the box. Why this role exists now: Packing is part of the product here. The presentation, the fragrance, the consistency: it is a real part of why a customer feels good about buying from us and tells someone else. This role exists to take daily packing volume as its own, keep the unboxing standard steady across more hands, and keep routine fulfillment running without the manager or the founders being pulled in. Today our Fulfillment Manager packs alongside the two associates already on the team, which means the person meant to be managing quality is spending her day producing it. As order volume grows, that does not hold. What You’ll Own Order packing and presentation: Handwriting the touches each order requires, clearly and legibly Quality-checking every order before it is sealed Preparing jewelry boxes, applying our fragrance and presentation touches to standard Pulling stock for your assigned orders and verifying every SKU against the order before anything is packed Shopify fulfillment: Confirming addresses and order details before packing Tracking and fulfilling the day’s orders in the Shopify app Marking orders fulfilled with correct tracking, the same day they are packed Flagging mismatches, missing items or order issues to the Fulfillment Manager early Customer communication: Sending our approved email templates to customers once their orders are packed Using approved templates to tell customers about out-of-stock items, and updating them when pieces are restocked Passing any message a template does not cover to the Fulfillment Manager or Customer Support, rather than improvising a reply Delivery coordination: Confirming pickup and logging the tracking handover Coordinating inter-state deliveries Following up on delays and delivery exceptions Preparing parcels for handover with correct labels and packaging Station and stock care: Restocking boxes, fragrance, inserts and cards before they run out, not after Closing out the packing station daily: clean, organised and ready for the next shift Handling ÌTURA’s stock with care and reporting damage immediately What this role does not own Shopify configuration and app setup Inventory decisions, reorder planning or stock receiving ownership Team management, scheduling or SOP changes We are explicit about this because the work sits close to decisions it does not make. You may flag issues and suggest improvements in any of these areas; ownership sits elsewhere. Courier contracts, rates or vendor changes Customer dispute resolution beyond template responses, and customer escalation strategy What good looks like here Your performance is measured on accuracy, consistency, presentation and timeliness, not on how busy the day looked. On-time fulfillment: 95% or more of orders received before cutoff packed and fulfilled the same day Communication: the order-packed template sent the same day, every time; out-of-stock and restock notes within 24 hours Stock care: damage reported immediately, materials flagged before they run out, no loss incidents Packing accuracy: fewer than 1 mispack per 100 orders, and no customer complaints about wrong or poorly packed items Reliability: steady attendance, steady output across the week Presentation: every order perfumed and finished to the reference standard, first order of the day to last What we’re looking for You are careful, dependable, and you understand that the detail is the point. You take pride in presentation and you would rather do it properly than do it fast. Must-haves: Able to work onsite in Lekki, Monday to Saturday, consistently Clear, legible handwriting Confident using a smartphone for work: the Shopify app, email, and basic communication tools Experience: packing and fulfilling orders for an e-commerce or retail brand — fashion, accessories or similar Trustworthy with high-value inventory Nice-to-haves: Experience: speaking with customers, in writing or by phone Familiarity with GIG, GUO Logistics or similar inter-state couriers, and with Lagos delivery dynamics Hands-on Shopify experience: Calm and practical when the day does not go to plan Staff discount on all ÌTURA jewelry N250,000 - N500,000 / Month including bonuses based on experience: A clear path: strong associates grow into senior associates as the team scales Team lunches How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State Fulfillment Associate job vacancies in Nigeria