Customer Service Representative
AI summary
Whip Smart Service Providers Limited is hiring a Customer Service Representative at its Gowon Estate, Ipaja, Lagos office. The role involves handling customer inquiries, resolving complaints, processing orders, and supporting sales goals. The position is full-time, onsite, Monday to Saturday, with a monthly salary of ₦100,000.
- Full-time onsite role in Gowon Estate, Ipaja, Lagos
- Monthly salary of ₦100,000
- Working hours Monday–Saturday, 7:30 AM–5:00 PM and 9:00 AM–3:00 PM on Saturday
- Minimum qualification of SSCE or OND with 1–2 years experience preferred
- Apply by sending CV to whipsmartrecruitment@gmail.com with specified subject line
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦100,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Whip Smart Service Providers Limited and the role in Lagos.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Whip Smart Service Providers Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Whip-smart service provider Ltd has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard. Our services are considerably more affordable to most healthcare provid... Customer Service Representative - Ipaja Job Type Full Time , Onsite Qualification OND , Secondary School (SSCE) Experience: 1 - 2 years Location Lagos Job Field Customer Care, Success and Service Salary Range ₦100,000 - ₦150,000/month Location: Gowon Estate, Ipaja, Lagos Salary: ₦100,000 Gender: Female Preferred Age: 22–30 years Working Schedule Working Days: Monday – Saturday Working Hours: 7:30 AM – 5:00 PM Saturday: 9:00 AM – 3:00 PM Job Summary We are seeking a smart, customer-focused, and proactive Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing exceptional service by responding to inquiries, resolving complaints, processing orders, and ensuring a positive customer experience: while supporting the company's sales and operational goals. Key Responsibilities: Serve as the first point of contact for customer inquiries and complaints, responding professionally and courteously. Resolve customer concerns promptly while ensuring a high level of customer satisfaction. Develop a thorough understanding of the company's products and provide accurate information to customers. Assist customers with order processing, shipment tracking, returns, and exchanges. Maintain accurate records of customer interactions, inquiries, and resolutions. Provide basic support to customers, troubleshoot simple issues, and escalate complex matters where necessary. Collaborate with other departments to resolve customer issues and improve service delivery. Monitor customer feedback and identify trends to recommend process improvements. Build and maintain strong customer relationships that promote customer loyalty. Follow established communication procedures, company policies, and service standards while maintaining a positive brand image. Prepare and submit daily, weekly, or monthly reports as required. Identify opportunities to upsell products and close sales where appropriate. Requirements: Minimum qualification of SSCE or OND. Previous experience: in customer service, sales, or a related role is an added advantage. Good command of spoken and written English. Basic computer proficiency. Ability to multitask and work effectively in a fast-paced environment. Core Competencies Excellent communication and interpersonal skills Strong customer service skills Good personal presentation and professionalism Creativity and initiative Teamwork and collaboration Time management and organizational skills Problem-solving ability Attention to detail Conflict resolution skills Sales closing and upselling skills Ability to work under pressure Salary ₦100,000 per month Location Gowon Estate, Ipaja, Lagos Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CVs to whipsmartrecruitment@gmail.com using "Customer Service Representative – Gowon Estate" as the subject of the email. Build your CV for free. Download in different templates.