Customer Support Officer
AI summary
Prestigious Consulting Group is hiring a Customer Support Officer in Port Harcourt, Rivers State. The role involves handling customer enquiries and complaints across phone, WhatsApp, and email, coordinating after-sales support, and assisting the Operations Manager with daily operational tasks. The position is full-time and requires 1–3 years of customer service experience.
- Full-time role based in Port Harcourt, Rivers State
- 1–3 years customer service experience required
- Handles enquiries via phone, WhatsApp, and email
- Coordinates after-sales support including warranties and returns
- Supports Operations Manager with reporting and coordination
- CV submission via email with specific subject line
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Port HarcourtThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Prestigious Consulting Group and the role in Port Harcourt.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Port Harcourt under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Prestigious Consulting Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
A Global staffing agency located in Lagos Customer Support Officer Job Type Full Time Qualification BA/BSc/HND , OND Experience: 1 - 3 years Location Rivers City Port Harcourt Job Field Customer Care, Success and Service Job Summary We are seeking a Customer Support Officer to provide excellent customer service, manage customer enquiries and complaints, coordinate after-sales support, and provide administrative and operational support to the Operations Manager. The ideal candidate should have strong communication and problem-solving skills, experience: in customer service, and the ability to manage multiple tasks in a fast-paced retail environment. Key Responsibilities: Respond to customer enquiries, complaints, and requests through phone, WhatsApp, email, and other channels. Provide timely and professional solutions to customer issues and escalate complex matters when necessary. Coordinate after-sales support, including product complaints, warranties, repairs, returns, and exchanges. Follow up with customers on pending issues and ensure timely resolution. Maintain accurate records of customer complaints, enquiries, resolutions, and feedback. Monitor recurring customer issues and provide recommendations for service improvement. Support the Operations Manager with daily operational coordination, follow-ups, documentation, and reporting. Assist in tracking branch activities, pending issues, and operational requests. Liaise with Branch Managers, sales teams, technicians, and other departments to resolve customer and operational issues. Prepare basic customer service and operational reports as required. Support the implementation of customer service standards and operational procedures. Perform other duties assigned by the Operations Manager or Management. Key Performance Indicators (KPIs) Customer response and resolution time. Customer satisfaction and feedback. Number of complaints successfully resolved. Follow-up completion rate. Accuracy and timeliness of reports. Timely resolution of outstanding customer and operational issues. Quality and effectiveness of support provided to the Operations Manager. Requirements: Bachelor's degree, HND, or OND in Business Administration, Marketing, Mass Communication, Customer Service, or a related field. 1–3 years of experience: in customer service, preferably in retail, consumer electronics, home appliances, telecommunications, or a related industry. Excellent verbal and written communication skills. Strong customer service and complaint-resolution abilities. Good organisational and administrative skills. Proficiency in Microsoft Office, WhatsApp, email, and basic reporting tools. Ability to multitask, follow up effectively, and work with minimal supervision. Must be based in Port Harcourt Must be proactive, professional, patient, and results-oriented. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to : hr@prestigiousconsultinggroup.ng using "Customer Support Officer - Port Harcourt" as the subject of the mail. Build your CV for free. Download in different templates.