Team Lead, Process Re-engineering

AI summary

Access Bank Plc is hiring a Team Lead, Process Re-engineering to lead enterprise-wide process improvement, automation, and digital transformation initiatives. The role involves mapping end-to-end banking processes, driving cost reduction and performance improvements, and collaborating with senior executives and technology teams to deliver measurable results.

• Senior process re-engineering leadership role within a major Nigerian bank
• Focus on Lean Six Sigma, automation, AI/ML, and digital transformation
• Owns accountability for measurable cost reduction and ROI
• Requires strong cross-functional and senior stakeholder engagement

Original source description

Lead the enterprise-wide identification and prioritization of inefficiencies and manual tasks, directing the team to design optimized "To-Be" process states aligned with strategic goals. Oversee the analysis, documentation, and mapping of end-to-end business processes, ensuring consistency, quality, and adherence to organizational standards. Ensure enterprise-wide process documentation is standardized, approved, and systematically disseminated to all users and stakeholders for operational continuity. Champion structured methodologies (Lean Six Sigma/DMAIC) and data-driven analytics, guiding the team to uncover insights and ground initiatives in robust evidence. Orchestrate cross-functional engagement with business units and senior executives to align on roadmaps, secure buy-in, and drive seamless adoption of new processes. Drive strategic execution of cost-reduction and performance-improvement opportunities, owning accountability for measurable financial results and ROI. Lead strategic collaboration with technology leadership to architect and integrate automation, AI/ML, and digital transformation solutions at scale. Direct the coordination and governance of updating processes and procedures across the Bank, ensuring alignment with change control protocols. Establish and govern documentation standards and improvement frameworks, ensuring all process outputs meet quality and regulatory benchmarks. Key Responsibilities: Identify and Analyze Current Processes: Deep dive into existing banking processes to pinpoint areas of inefficiency, waste, or risk. Understand the problems / needs from business executives, product managers, operations managers and business users. Process Mapping: Develop clear and concise process maps and flowcharts to visually represent the current state of each process. Performance Measurement and Bottleneck Identification: Conduct gap analysis and impact assessment for changes. Utilize data analysis tools to identify bottlenecks, cycle times, and error rates within processes. Process Improvement Recommendations: Utilize data-driven insights and benchmarks to propose sustainable solutions that meet business needs, while ensuring that risk is kept to a minimum, and internal audit requirements: are met. Lead brainstorming sessions and workshops within the Process Re-engineering team to generate new ideas and concepts. Understand technology solutions to business problems and communicate the solutions back to the business. Develop and Maintain Required Documentation: Ensure clear and up-to-date process documentation is maintained with adherence to regulatory requirements. Develop strategies for process re-engineering aimed at enhancing efficiency, reducing cost and improving quality. Analyze and document detailed business requirements: including data, functional, and non-functional requirements: utilizing various techniques including use cases, flowcharts, screen mock-ups, etc. Work with Business Stakeholders: Engage with senior executives to communicate actionable innovative offerings which align with the business strategy Collaborate with cross-functional teams to ensure seamless execution of initiatives. Communication and Training: Train staff on how business process improvement affects different job functions/ work area. Effectively communicate process changes and improvements to all relevant stakeholders. Obtain required business sign-off against the business requirements. Others: Research new ways of doing things, with a view to constantly improving productivity and quality of work produced. Facilitate Knowledge Sharing Sessions within the Process Re-engineering team. Establish clear metrics and KPIs to measure the success and impact of innovative initiatives. Carry out post-implementation review, gather relevant stakeholder/user feedback and share insights Ensure traceability between business and functional requirements. Validate system design against requirements: (test cases) produced by the quality assurance team. Qualification & Experience: Mandatory: 6+ years working experience: as a Process or Business Analyst, preferably in a financial institution Experience: in dealing with high-level stakeholders in implementation of robust business solutions Understanding/Application of Continuous Improvement and Business Analysis methodologies. Lean Six Sigma (Green /Black Belt), ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications. Bachelor’s Degree in STEM, Computer Science, Business Administration, or related discipline Experience: in management of complex operations, ideally within the financial service sector Desirable: Masters in a Business, Engineering, IT or a related discipline Experience: with data visualization and reporting tools (e.g., Excel, Power BI, Tableau). Experience: in the financial services industry is highly desirable. Other relevant professional certifications and qualifications Proficiency in process modeling tools (e.g., Visio, ARIS, Bizagi). Required Knowledge, Skills and Abilities: Technical & Functional Skills: Strategic data analytics, BI tools, and performance metrics to drive data-backed decision-making and track ROI at scale. Project and program management (Agile, Waterfall, PMP) to oversee multiple cross-functional initiatives from strategy to delivery. Deep understanding of automation, AI/ML, and digital transformation to lead technology integration and modernization roadmaps. Comprehensive banking operations, products, and regulatory compliance (operational risk, AML/ATF) to ensure risk-adherent, governance-controlled process changes. Expert-level Lean Six Sigma (DMAIC) and advanced process mapping (BPMN) to architect and govern enterprise-wide process transformations. Soft Skills: Decisive problem-solving and crisis navigation to resolve complex, cross-silo challenges with authority and clarity. Change leadership and organizational change management to drive cultural adoption & overcome resistance at all levels. Resilience, political acumen, and adaptability to navigate regulatory, organizational, and technological complexities effectively. Strategic vision and systems thinking to align process improvements with long-term business objectives and transformation agendas. Team leadership, coaching, and mentorship to develop talent, foster innovation, and build a high-performing re-engineering culture. Executive-level stakeholder influence and communication to secure enterprise-wide buy-in and alignment. How to Apply Interested and qualified candidates should: Click here to apply online Note: Only shortlisted candidates will be contacted. View all Jobs in Nigeria Lagos State