Customer Success Associate
AI summary
Tuteria is hiring a Customer Success Associate in Lagos to serve as the primary contact for parents and students, managing onboarding, tracking learner progress, driving client retention and renewals, and supporting upselling of tutoring packages. The role requires a bachelor's degree, 3–5 years of relevant experience, strong communication and consultative selling skills, and comfort working with revenue targets.
- Full-time role based in Lagos, Nigeria
- Salary range NGN 250,000 – 400,000, negotiable
- Requires bachelor's/HND and 3–5 years of experience
- Focus on client retention, renewals, and upselling
- Experience in education or teaching is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 250,000 - 400,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tuteria and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Associate role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tuteria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Success Associate Tuteria Customer Service & Support Yesterday Easy apply New Lagos Full Time Education: NGN 250,000 - 400,000 Negotiable Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The customer success associate plays a critical role in ensuring that every parent and student who engages with Tuteria has a seamless, delightful, and impactful learning experience. He/She will serve as the primary point of contact for clients, managing onboarding and ensuring client satisfaction throughout the learning journey. Min Qualification: Degree Experience: Level: Mid level Experience: Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nigeria Job descriptions & requirements: Responsibilities: Client Relationship & Communication Build and maintain strong, trusting, and long-lasting relationships with parents, students, and clients. Serve as the main point of contact for clients throughout their learning journey, from booking to lesson completion. Conduct proactive check-ins, satisfaction calls, and follow-ups to ensure students are progressing and happy, and that tutors are delivering quality services. Manage onboarding of new clients, guiding them through tutor selection, payment, and service delivery. Student Success & Experience: Management Track student progress, performance, feedback, and tutor reports to ensure academic improvement is on course. Identify and resolve client and student concerns professionally and quickly. Work closely with tutors to monitor lesson quality and ensure commitments are met. Escalate major concerns where necessary and ensure issues are addressed on time. Retention, Renewal & Upselling Develop and implement strategies to improve client retention and reduce churn. Maintain a minimum 90% monthly renewal target for existing clients. Strengthen retention and re-engage inactive clients through personalised follow-ups and value-based check-ins. Identify opportunities to upsell additional subjects, more lessons, long-term packages, or premium offerings. Sales & Revenue Contribution Help clients choose the right learning package based on goals, weaknesses, and academic needs. Present value-driven proposals and guide parents towards longer-term tutoring commitments. Reporting & Documentation: Maintain accurate, complete, and up-to-date CRM records of all client interactions, payments, progress updates, and service history. Generate weekly retention, satisfaction, and issue-resolution reports. Track escalations, churn cases, and potential renewal risks. Collaboration: Work closely with the tutor success team and other internal teams to ensure timings, quality, and curriculum expectations are met. Provide data-driven feedback to internal teams on recurring issues, customer insight, and opportunities for improvement. Requirements: Minimum of a bachelor's/HND degree. 3–5 years in customer success, client relationship management, sales, customer service, or education: advisory. A teacher, educationist, or someone who deeply understands how children learn and progress, plus strong sales experience, is a significant advantage. Excellent communication and relationship-building skills. Strong persuasion and consultative selling abilities. Empathy, patience, and understanding of parent and student needs. Proactive problem-solver with high emotional intelligence. Ability to manage multiple clients and stakeholders simultaneously. Organised, detail-oriented, and reliable with record-keeping and follow-ups. Tech-savvy and comfortable using CRM or support tools. Candidate should be comfortable working with revenue targets. Job opportunities at Tuteria Tuteria is currently hiring across Sales and Community & Social Services roles. Of the 2 open positions, both are based in Lagos. The opportunities range from entry-level to mid-level roles, with both positions suitable for candidates with 0–5 years of experience. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job