Call Center / Customer Support Representative
AI summary
Feijoa Investment Limited is hiring a Call Center / Customer Support Representative to manage inbound and outbound calls, resolve client inquiries, de-escalate complaints, and maintain accurate CRM records. The role targets graduates in Social Sciences, especially Psychology, with at least 1 year of post-NYSC customer service experience. Salary is N200,000 monthly, and applications close on 7th October, 2026.
- Salary of N200,000 monthly stated clearly
- Requires minimum 1 year post-NYSC customer service experience
- Open to Psychology, Sociology, Mass Communication, or related Social Science graduates
- Location preference for candidates in Lagos areas such as Ojota, Ikeja, Ketu, Maryland, Gbagada, and Yaba
- Apply by sending CV and Cover Letter to feijoalimited@gmail.com with the job title as subject
- Application deadline is 7th October, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N200,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, restauranteThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center / Customer Support Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Feijoa Investment Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, restaurante, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center / Customer Support Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Feijoa Investment Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
You should be comfortable working in a fast-paced environment, possess strong verbal and written communication skills, and demonstrate high emotional intelligence when handling customer relationship management. We are looking to engage a smart, articulate, and customer-focused individual to serve as a Call Center / Customer Support Representative. The successful candidate will manage incoming and outgoing calls, resolve client inquiries, de-escalate customer concerns, and maintain accurate interaction logs. This role is ideal for a graduate in the Social Sciences (particularly Psychology) who understands human behavior, active listening, and effective communication strategies. Key Responsibilities: Maintain accurate records of customer interactions, inquiries, complaints, and resolution details in the CRM database. Follow up on customer requests, escalate complex queries and track issues to final resolution. Provide feedback on recurring customer issues and enhance the overall customer experience. Apply active listening and psychological/interpersonal principles to manage difficult calls and de-escalate customer complaints effectively. Deliver detailed reports on daily/weekly call logs, resolution metrics, and customer feedback trends. Handle inbound and outbound calls, inquiries, and customer feedback in a professional, courteous manner. Requirements: Strong problem-solving, empathy, and interpersonal conflict-resolution skills. Exceptional verbal, written, and active listening skills with strong phone etiquette. Minimum of 1 year Post-NYSC experience: in customer service, telesales, call center, or client management operations. Ability to work under pressure, maintain composure, and handle challenging interactions professionally. Minimum of Second Class Upper (2:1) degree classification. B.Sc. or B.A. in Psychology, Sociology, Mass Communication, or related Social Science fields. Proficiency in Microsoft Office (Word, Excel, Outlook) and customer service/CRM software. Preferred Attributes: Strong emotional intelligence, empathy, and patience. High level of attention to detail and accurate data entry skills. Previous training or certifications in customer relationship management or telephone etiquette are an added advantage. Strong sense of ownership and follow-through on customer issues. Location Preference: Applicants should reside within or around Ojota, Ikeja, Ketu, Palmgrove, Maryland, Gbagada, Oworonshoki, Yaba, Bariga, Oshodi, Ilupeju, Mushin, or nearby areas in Lagos. Compensation Competitive and attractive (Salary: N200,000 monthly). How to Apply Interested and qualified candidates should send their CV and Cover Letter to: feijoalimited@gmail.com using the job title as the subject of the email. Note : Applicants should reside within or around Ojota, Ikeja, Ketu, Palmgrove, Maryland, Gbagada, Oworonshoki, Yaba, Bariga, Oshodi, Ilupeju, Mushin, or nearby areas in Lagos. Application Deadline: 7th October, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Ilupeju