Technology, LMS & Portal Administrator

AI summary

The Technology / LMS & Portal Administrator will manage the Learning Management System and programme portal for the iDICE BPO South-West Programme in Lagos. Responsibilities include system administration, user support, training, and monitoring. Requires a degree and 4+ years experience, LMS experience preferred.

• Contract role in Lagos, salary NGN 600k-900k
• Requires Bachelor's degree and 4 years experience
• LMS administration experience highly desirable
• Easy apply on Jobberman

Description

Find a Job + + + + Search Technology, LMS & Portal Administrator MIM Finance Company Engineering & Technology 6 days ago Easy apply New Lagos Contract Recruitment NGN 600,000 - 900,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Technology / LMS & Portal Administrator will manage and support the Learning Management System (LMS) and programme portal for the iDICE BPO South-West Programme. Min Qualification: Degree Experience Level: Mid level Experience Length: 4 years Language Requirement: English Working Hours: Contract - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Administer, configure, and maintain the Learning Management System (LMS) and programme portal to ensure optimal performance, reliability, and user accessibility. Manage user accounts, roles, permissions, and access controls, ensuring secure and appropriate access for beneficiaries, trainers, staff, and stakeholders. Provide first- and second-line technical support by troubleshooting system issues, resolving user queries, and ensuring timely issue resolution. Monitor system performance, availability, and functionality, proactively identifying and resolving technical issues to minimise downtime. Support system integrations, software upgrades, platform enhancements, and the implementation of new digital solutions to improve programme delivery. Monitor system security, implement data protection measures, and ensure compliance with organisational policies, donor requirements, and applicable data privacy regulations. Perform routine system maintenance, backups, disaster recovery testing, and recovery checks to ensure business continuity and data integrity. Develop, maintain, and monitor system dashboards, reports, and analytics to support programme monitoring and decision-making. Collaborate with programme teams to configure courses, upload learning content, manage assessments, and support online learning activities. Liaise with software vendors, IT service providers, and external consultants to resolve platform-related issues and coordinate system improvements. Develop and maintain technical documentation, user manuals, standard operating procedures (SOPs), and knowledge resources for system users. Deliver user onboarding, training, and technical guidance to staff, trainers, and beneficiaries to promote effective use of the LMS and programme portal. Monitor system usage, user engagement, and platform performance, recommending enhancements to improve user experience and operational efficiency. Ensure all technology systems support programme objectives and comply with donor reporting, audit, and governance requirements. Perform any other duties assigned to support the successful implementation of the iDICE BPO South-West Programme. Requirements: Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field. Minimum of 4 years' experience in systems administration, LMS administration, IT support, or platform management. Experience administering Learning Management Systems (e.g., Moodle, Canvas, TalentLMS, Blackboard) or similar digital learning platforms is highly desirable. Experience working on donor-funded programmes, workforce development initiatives, or within the BPO sector is an added advantage. Experience working on donor-funded programmes, workforce development initiatives, or within the BPO sector is an advantage. Proficiency in Learning Management Systems, Microsoft Office Suite, and digital collaboration platforms. Knowledge of data security, system administration, and cloud-based applications is desirable. Ability to work effectively in a hybrid, fast-paced environment and travel within the South-West region as required. Technical Skills: Learning Management System (LMS) administration Systems and portal administration User access and identity management Technical troubleshooting and helpdesk support System security, backups, and disaster recovery System integrations and platform configuration Dashboard reporting and data management Microsoft Office Suite and digital collaboration tools Core Competencies: Strong technical and analytical skills Excellent problem-solving and troubleshooting abilities Effective communication and user support skills Stakeholder and vendor management Planning and organisational skills Attention to detail and accuracy Integrity and accountability Teamwork and collaboration Continuous learning and innovation Key Performance Indicators (KPIs): LMS and programme portal system availability and uptime Timely resolution of technical support requests User satisfaction with system performance and support services Accuracy and security of system administration and user management Compliance with donor, data protection, and organisational requirements Timeliness and quality of system reporting and documentation Successful implementation of system enhancements and upgrades Continuous improvement of platform performance and user experience Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. 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