Customer Experience Executive
AI summary
PDO Incorporated is hiring a Customer Experience Executive in Lagos to strengthen its CX function across real estate, agribusiness, and ecosystem-driven platforms. The role requires a disciplined professional with strong emotional intelligence, CRM experience, and structured follow-up skills to manage customer communication, team coordination, and service performance metrics. Immediate resumption is preferred.
- Full-time onsite role based in Lagos
- 3–6 years experience in structured customer service or CX required
- Experience in debt recovery or collections is an advantage
- CRM management and call script design experience needed
- Immediate resumption preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, Customer Experience, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to PDO Incorporated and the role in Not specified.
- Add concrete examples related to call_center, Customer Experience, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Executive role in call_center, Customer Experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research PDO Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
PDO Inc. is the central hub that drives the expressions and operations of one of Africa’s most socially impactful and forward-thinking personal brands—Brand PDO. With active footprints in social development, entrepreneurship, climate advocacy, and media, we unify diverse, high-impact projects under a single powerful vision. Read more about this company Customer Experience: Executive Job Type Full Time , Onsite Qualification BA/BSc/HND , OND , Others Experience: 3 - 6 years Location Lagos Job Field Customer Care, Success and Service PDO Incorporated is strengthening its Customer Experience: function across real estate, agribusiness, and ecosystem-driven platforms. We require a disciplined and emotionally intelligent professional who understands structured follow-up, client psychology, team coordination, and service performance metrics. This role combines systems, empathy, and enforcement. Key Responsibilities: Manage CRM systems and structured customer databases Lead customer communication workflows across multiple touchpoints Handle client escalations with empathy and resolution discipline Develop and implement call scripts and structured call flows Coordinate CX team members and monitor performance standards Drive structured follow-up culture across inquiries and transactions Support strategic debt recovery through structured communications Track customer satisfaction metrics and response time KPIs Monitor service quality and enforce compliance to service protocols Develop documentation and CX process improvement systems Candidate Profile 3–6 years experience: in structured customer service or CX environments Experience: managing teams or coordinating service staff Demonstrated experience: in strategic debt recovery or collections Strong emotional intelligence and conflict resolution capability Experience: designing call scripts and customer engagement flows Strong follow-up discipline and accountability mindset CRM system management experience: Experience: in real estate, financial services, or structured service environments is a strong advantage Applicants must clearly state: Teams or CX structures they have managed Systems or workflows they have implemented Measurable improvements achieved (recovery rates, response times, satisfaction metrics) Immediate resumption preferred Check how your CV aligns with this job Method of Application Interested and qualified candidates should apply using the Apply Now button below. Build your CV for free. Download in different templates.