Collection & Recovery Lead
AI summary
Strivo Labs is hiring a Collection & Recovery Lead in Lagos on a full-time basis to lead the collections team, design recovery strategies, monitor portfolio performance, and ensure delinquent device financing accounts are recovered within regulatory guidelines. The role requires strong leadership, target-driven execution, and experience in fintech, microfinance, credit, or device financing collections.
- Full-time role based in Lagos, Nigeria
- Lead and manage Collection & Recovery Officers and Supervisors
- Focus on device financing portfolio recovery and risk management
- Requires experience in fintech, microfinance, or credit collections
- Target-driven role with clear recovery KPIs and performance expectations
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Collection & Recovery Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Strivo Labs and the role in Not specified.
- Add concrete examples related to retail, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Collection & Recovery Lead role in retail, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Strivo Labs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Collection & Recovery Lead at Strivo Labs ⏲ Aug 27, 2026, 12:00 PM ⋕ View all Procurement & Supply Chain jobs At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialise in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation. We are recruiting to fill the position below: Job Title: Collection & Recovery Lead Location: Lagos Employment Type: Full-time Job Summary The successful candidate will lead the Collections & Recovery team, develop and execute effective recovery strategies, monitor portfolio performance, identify emerging credit risks, and ensure delinquent accounts are recovered professionally and within regulatory and company guidelines. We are seeking an experienced Collections & Recovery Lead to oversee the recovery of outstanding device financing obligations across the retail and channel network. The ideal candidate should be highly target-driven, assertive, persistent, and experienced in managing collections teams within a fintech, microfinance bank, credit, or device financing environment. Key Responsibilties Recovery Strategy & Execution: Continuously review recovery performance and implement strategies to improve collection efficiency. Track key recovery metrics including Portfolio at Risk (PAR), recovery/conversion rates, delinquency levels, and cost of collection. Lead the end-to-end collections and recovery process for device financing accounts, from early-stage delinquency through to write-off recommendations. Set, monitor, and drive achievement of monthly, weekly, and daily recovery targets. Develop and implement structured recovery strategies based on delinquency age, risk tier, customer profile, and portfolio characteristics. Team Leadership & Performance Management: Coach team members on negotiation, customer engagement, field recovery techniques, and effective follow-up. Build a disciplined, high-performance, and target-driven collections culture. Lead and manage all Collection & Recovery Officers and Supervisors. Monitor individual and team performance against recovery targets. Hold Supervisors and Collection Officers accountable for achieving agreed recovery KPIs. Set clear daily and weekly performance expectations for the collections team. Risk Identification & Escalation: Ensure all recovery activities comply with applicable regulations, consumer protection requirements, and internal policies. Identify emerging risk patterns within the credit portfolio, including fraud indicators, default clusters, and channel-specific delinquency trends. Monitor high-risk and severely delinquent accounts and ensure timely escalation. Recommend appropriate escalation actions, including legal recovery or write-off where necessary. Provide clear recommendations on significant credit and recovery risks. Stakeholder Management: Collaborate with Retail and Finance teams to ensure effective resolution of outstanding obligations. Work closely with Credit and Risk teams to identify trends and improve credit decision-making. Manage relationships with field recovery agents, third-party collection/recovery partners, and legal counsel. Provide recovery insights that can support improvements in underwriting, credit policies, and customer management. Reporting & Analysis: Prepare regular collections, recovery, and portfolio risk reports for the CCO and senior management. Provide updates on recovery performance, delinquency trends, portfolio risk, and collection effectiveness. Analyse recovery data and translate findings into clear, actionable business insights. Maintain accurate records of recovery activities, outcomes, and escalated accounts. What Sucess Looks Like Reduction in portfolio delinquency and PAR. Timely identification and escalation of high-risk accounts. Effective management and performance of the collections team. Controlled cost of collection. Strong compliance with internal policies and applicable regulations. Improved recovery/conversion rates. Consistent achievement of recovery and collections targets. Requirements: Education: Bachelor’s Degree in Finance, Economics, Business Administration, Accounting, or a related discipline. A postgraduate qualification in a relevant field is an advantage. Experience: 5–7 years of relevant experience: in collections, recovery, credit risk, or debt recovery. Proven experience: working in a high-pressure, target-driven collections environment. Experience: within a fintech, microfinance bank, financial institution, credit, lending, or device financing environment is strongly preferred. Demonstrable track record of improving recovery rates and converting delinquent accounts. Minimum of 2 years’ experience: leading a collections or recovery team. Professional Certifications: Certification in credit or collections practice, such as Certified Credit and Collections Administrator (CCCA) from NICA, or an equivalent qualification, is an advantage. Risk management certifications such as CIBN, RIMAN, CRMI, or AERMP will be an added advantage. Technical Skills: Proficiency with relevant collections, CRM, and reporting tools. Familiarity with device, asset, or consumer financing recovery processes is an advantage. Strong debt collection, negotiation, and recovery skills. Strong understanding of credit and collections processes. Ability to work with and interpret PAR, recovery/conversion rates, delinquency, and cost-to-collect metrics. Strong analytical and reporting skills. Key Competencies: Professional and ethical approach to debt recovery. Strong understanding of regulatory and consumer protection requirements. Excellent negotiation and communication skills. High level of accountability and attention to detail. Strong stakeholder management skills. Highly results-oriented and target-driven. Assertive, persistent, and disciplined. Ability to operate effectively under pressure. Strong leadership and people management skills. Strong problem-solving and decision-making ability. How to Apply Interested and qualified candidates should send a short note on they you are a good fit and their salary expectations to: hiring@strivolabs.com using the job title as the subject odf the mail. View all Jobs in Nigeria Lagos State