Operations Manager
AI summary
Buildings and More Limited is hiring an experienced Operations Manager to oversee day-to-day operations of its building and construction marketplace in Abuja. The role involves coordinating marketplace activities, vendor and partner management, service operations, customer experience, and order fulfilment. The position is full-time and reports to the Chief Operating Officer or Managing Director.
- Full-time Operations Manager role based in Abuja (FCT)
- Reports to Chief Operating Officer / Managing Director
- Oversees marketplace, vendor, logistics and service operations
- Requires strong people management and process-driven skills
- Suitable for candidates comfortable in a fast-paced e-commerce environment
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Buildings and More Limited and the role in Abuja.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Buildings and More Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Operations Manager at Buildings and More Limited ⏲ Sep 4, 2026, 7:11 AM ⋕ View all E-Commerce jobs Buildings & More is a technology-driven marketplace serving the building, construction, property and related industries in Nigeria. Our platform connects customers with building materials, building products, verified vendors, construction professionals, handymen, real estate opportunities and other industry services. We are building an ecosystem that makes it easier for customers to source products and services while creating opportunities for businesses and professionals to reach new customers. We are recruiting to fill the position below: Job Title: Operations Manager Location: Abuja (FCT) Employment Type: Full-time Reports to: Chief Operating Officer / Managing Director Summary We are looking for an experienced, highly organised and commercially minded Operations Manager to oversee the day-to-day operations of the business and ensure that our marketplace, people, processes and customer experience: operate efficiently. The Role You will oversee operational activities across our marketplace and support functions, ensuring that customers, vendors, professionals, handymen, logistics partners and other stakeholders have a smooth experience: on the platform. The Operations Manager will be responsible for translating the company's strategy into effective day-to-day execution. The successful candidate must be a problem solver, strong people manager, process-driven, commercially aware and comfortable working in a fast-paced technology/e-commerce environment. Key Responsibilities: Business & Marketplace Operations: Monitor marketplace activities and identify operational gaps, delays and opportunities for improvement. Ensure smooth coordination between customers, vendors, professionals, handymen, realtors and logistics partners. Coordinate the execution of new products, services, campaigns and operational initiatives. Develop and implement operational procedures, workflows and service standards. Ensure that operational activities align with company objectives and business strategy. Oversee the day-to-day operations of Buildings & More across products, services and marketplace activities. Vendor & Partner Management: Ensure vendors maintain accurate product information, pricing, availability and business details. Monitor vendor performance and resolve operational issues. Oversee the onboarding, verification and management of vendors and marketplace partners. Develop processes for vendor engagement, performance monitoring and retention. Coordinate with logistics partners to improve fulfilment and delivery experiences. Maintain strong relationships with strategic vendors and business partners. Professionals, Handymen & Service Operations: Develop standards that improve service quality and customer confidence. Investigate and resolve service-related complaints and disputes. Ensure that project calls and service requests are properly coordinated. Monitor service-provider performance, customer feedback, ratings and job completion. Oversee the onboarding and verification processes for professionals and handymen. Support the development of systems for matching customers with suitable professionals and service providers. Customer Experience: Monitor customer enquiries, complaints, orders, service requests and escalations. Analyse recurring complaints and operational problems and implement corrective actions. Establish and maintain excellent customer service standards. Develop processes that improve customer satisfaction, retention and repeat purchases. Ensure customer issues are resolved promptly and professionally. Order, Fulfilment & Service Delivery: Work with vendors and logistics partners to improve order fulfilment. Monitor the complete customer journey from enquiry/order through fulfilment and completion. Ensure appropriate escalation and resolution of operational issues. Monitor delivery and service performance against agreed standards. Identify delays, failed orders, cancellations and service delivery issues. People & Team Management: Identify staffing and training requirements. Promote accountability, professionalism and a results-driven culture. Ensure staff follow approved processes and company policies. Supervise and coordinate operational staff. Set clear responsibilities, targets and KPIs for team members. Monitor employee performance and productivity. Process Improvement & Systems: Work closely with the technology/product team to identify platform improvements based on operational needs. Review existing processes and identify opportunities for automation, simplification and cost reduction. Develop SOPs and operational manuals where required. Ensure internal teams effectively use available technology and business systems. Introduce systems for tracking tasks, complaints, orders, vendors, customers and service providers. Performance & Reporting: Track metrics including orders, fulfilment, cancellations, customer complaints, vendor performance, service-provider performance and customer satisfaction. Identify trends and risks before they become major operational problems. Develop and monitor operational KPIs. Prepare regular management reports on operational performance. Analyse operational data and provide actionable recommendations to management. Compliance, Risk & Quality Control: Support verification and due-diligence processes for vendors and service providers. Ensure proper documentation and record keeping. Ensure operational activities comply with company policies and applicable regulations. Support management in handling disputes, fraud risks and operational escalations. Identify operational risks and recommend appropriate controls. Business Growth Support: Work with the management, sales and marketing teams to execute initiatives designed to increase revenue and marketplace activity. Identify opportunities to improve vendor participation, customer acquisition, repeat purchases and service utilisation. Convert operational insights into opportunities for business growth. Support partnerships and commercial initiatives that improve the company's market position. Key Performance (KPIs) The successful candidate will be measured against agreed KPIs, which may include: Order fulfilment and completion rates Vendor and service-provider performance Vendor acquisition, activation and retention Employee productivity Revenue and transaction growth Response and resolution times Operational cost efficiency Customer satisfaction and retention Process improvement and implementation Service delivery performance Customer complaints and resolution rates Reduction in cancellations and operational errors Professional/handyman onboarding and activity Overall marketplace activity and operational efficiency. Requirements: Demonstrated experience: managing people, processes and business operations. Strong understanding of customer service and marketplace operations. Experience: working with vendors, suppliers, contractors, service providers or business partners. Strong analytical and problem-solving skills. 5+ years' relevant experience, preferably in operations, e-commerce, marketplace platforms, technology, construction, property, retail or a related industry. Bachelor's Degree in Business Administration, Business Management, Operations Management, Accounting, Economics, Supply Chain Management or a related discipline. Strong organisational and project-management abilities. High level of integrity, accountability and attention to detail. Proficiency in Microsoft Office/Google Workspace and business management tools. Strong understanding of KPIs and performance management. Ability to analyse operational data and translate findings into practical actions. Excellent communication and negotiation skills. Ability to work independently and take ownership of problems. Desirable Experience: in any of the following will be an advantage: Vendor management Property/real estate Logistics and fulfilment E-commerce or online marketplace operations Construction/building-materials industry Customer success CRM/ERP or marketplace management systems. Digital platforms/technology businesses Business process improvement Who We Are Looking For We are looking for someone who does not simply manage tasks but can own operations. You should be comfortable working across departments and dealing with different stakeholders while maintaining high standards of professionalism and accountability. The ideal candidate should be able to look at a problem, understand its root cause, develop a solution, implement it and measure the result. You must be: Proactive | Analytical | Organised | Commercially Minded | Solution-Oriented | Accountable | A Strong Communicator | A Strong People Manager. What We Offer Opportunity to work across e-commerce, construction, property and professional services. Significant responsibility and ownership of business operations. A dynamic and entrepreneurial working environment. Opportunity to play a key role in a growing technology-enabled marketplace. Opportunities for professional growth and career development. Competitive salary based on experience: and competence. How to Apply Interested and qualified candidates should send their CV and a brief cover letter explaining why they are suitable for the role to: hr@buildingsandmore.ng using ''Application – Operations Manager' as subject of the email. Note : Only shortlisted candidates will be contacted. Application Deadline: 30th September, 2026. View all Jobs in Nigeria Abuja Operations Manager job vacancies in Nigeria