IT Service Management Specialist
AI summary
Dangote Cement Plc is hiring an IT Service Management Specialist in Lagos to coordinate IT asset management, vendor performance, procurement, and service delivery. The role focuses on ITSM processes, incident and project tracking, and supporting efficient IT operations across the business.
- IT Service Management role within a major Nigerian conglomerate
- Focus on asset management, vendor SLA monitoring, and procurement coordination
- Requires 5+ years experience in IT service delivery or IT operations
- ITIL Foundation and ServiceNow/Freshservice experience are advantageous
- Based in Lagos under the Information Technology department
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Service Management Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Dangote Industries Limited and the role in Not specified.
- Add concrete examples related to internship, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Service Management Specialist role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Dangote Industries Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
IT Service Management Specialist at Dangote Industries Limited ⏲ Aug 18, 2026, 4:08 AM ⋕ View all Manufacturing & Production jobs Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. We are recruiting to fill the position below: Job Title: IT Service Management Specialist Location: Lagos Department: Information Technology Job Summary Dangote Cement Plc is seeking a proactive and results-driven IT Service Management Specialist to support the delivery of efficient IT services across its operations. The successful candidate will coordinate IT asset management activities, support procurement processes, monitor vendor performance, and drive the timely closure of IT projects and service requests. The role requires a strong focus on service excellence, accountability, and operational efficiency, ensuring that IT assets, service providers, and support activities consistently meet business expectations and agreed service levels. Key Responsibilities: IT Asset Management & Procurement Coordination: Support asset audits, reconciliation exercises, and CMDB / asset register accuracy. Maintain accurate tracking of asset requests and provide regular status updates. Liaise with internal stakeholders and vendors to facilitate asset deployment and support. Track procurement activities through the PR, PO, and GRN lifecycle to ensure timely delivery. Coordinate and validate IT asset requests from business units and plant locations. Raise and monitor Purchase Requisitions (PRs) in SAP for IT hardware, software, and services. Service Provider & SLA Management: Prepare service performance reports, scorecards, and dashboards. Monitor vendor performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Support vendor review meetings and ensure action items are tracked to closure. Identify service gaps, escalating non-compliance and recommending corrective actions. Project & Service Delivery Coordination: Track open IT projects, work orders, and service requests to ensure timely completion. Maintain project and service delivery trackers and proactively resolve bottlenecks. Provide regular status reports highlighting risks, dependencies, and outstanding actions. Support root cause analysis and post-implementation reviews for major incidents or delayed projects. IT Service & Technical Support: Provide support for desktops, laptops, mobile devices, operating systems, and business applications. Manage and resolve IT incidents and service requests in line with agreed SLAs. Perform other duties as assigned by the Lead, IT Service Management. Support IT asset deployment, recovery, tracking, and compliance activities. Support the continuous improvement of IT service management practices and documentation. Contribute to incident, problem, and change management processes within the ITSM framework. Install, configure, troubleshoot, and maintain IT infrastructure components including printers, scanners, biometric devices, network connectivity, and Wi-Fi services. Qualifications & Experience: Education: Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field. Experience: Minimum of 5 years of experience: in IT Service Delivery, IT Service Management, IT Asset Management, or a related IT operations role. Experience: working within a large, multi-site organization is an advantage. Experience: coordinating third-party vendors and field service resources is preferred. Professional Certifications ITIL Foundation Certification is an added advantage. Technical Knowledge: Familiarity with ITSM platforms such as ServiceNow, Freshservice, or similar tools. Proficiency in Microsoft Excel and PowerPoint for reporting and analysis. Working knowledge of SAP procurement processes (PR / PO / GRN). Competencies & Skills: Excellent organizational and multitasking abilities. Effective verbal and written communication skills. Strong follow-up, escalation, and problem-solving capabilities. Ability to manage multiple priorities in a fast-paced environment. Strong stakeholder management and vendor coordination skills. Customer-focused approach to service delivery. Ability to hold internal and external service providers accountable for performance. Strong ownership mindset with a bias for execution and closure. Strong analytical skills with experience: in SLA / KPI monitoring and reporting. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State