Head, Category Management
AI summary
Moniepoint Incorporated is hiring a Head, Category Management (Hybrid) based in Lagos to lead a team of Category Managers and Brand Managers. The role focuses on revenue protection, contract renewals, upsell pipelines, and cross-functional collaboration to drive customer retention and growth across all business categories.
- Hybrid role based in Lagos, Nigeria
- Leads Category Managers and Brand Managers
- Owns Month 3 and Month 6 customer retention and renewals
- Requires 8+ years in account/category management or retention
- Targets 90%+ contract renewal rates and 60%+ Month 6 retention
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in part_time, Category Management, Account ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, Category Management evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Not specified.
- Add concrete examples related to part_time, Category Management, Account Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head, Category Management role in part_time, Category Management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head, Category Management (Hybrid) at Moniepoint Incorporated ⏲ Aug 14, 2026, 4:03 AM ⋕ View all Banking & Financial Services jobs Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are recruiting to fill the position below: Job Title: Head, Category Management Location : Lagos (Hybrid) Department: Moniebook Reports to: General Manager About this role By focusing on retention, timely renewals, and smart upsell strategies, you will make sure our customers find continuous value in our products across every category and geography. As the Head of Category Management, you will own the growth and protection of Moniepoint's revenue after the crucial first two months. Ultimately, you will ensure that when businesses choose Moniepoint, they stay with us because we never stop coming through for them. In this role, you will lead an active team of Category Managers and Brand Managers, turning data-led insights into strong commercial actions that help our business and our partners succeed. Responsibilities: Renewal Governance: Build and maintain a robust governance framework so that no contract lapses without full visibility and proactive outreach. Metrics & Reporting: Keep our commercial engine running cleanly by tracking, analyzing, and reporting on key metrics for revenue protection and expansion. Cross-Functional Partnership: Collaborate closely with Product, Marketing, and Customer Support teams to identify new opportunities and deliver a seamless customer experience. Lead & Develop: Coach, mentor, and build a high-performing team of Category Managers and Brand Managers, establishing a culture of mastery and continuous growth. Revenue Protection & Growth: Directly own Month 3 and Month 6 customer retention, contract renewals, and upsell pipelines across all business categories and locations. Executive Reviews: Design and run category and brand executive reviews, presenting clear performance trends to senior leadership. What success looks like in this role Clear Renewal Governance: A transparent renewal dashboard is established, eliminating unmapped lapses. High Renewal Rates: Contract renewal rates are maintained at or above 90 percent. Healthy Cohort Metrics: Upsell and cohort expansion revenue comfortably exceeds the combined Customer Acquisition Cost (CAC) and Customer Retention Cost (CRC). Sustained Retention: Month 6 customer retention is kept consistently at or above 60 percent. Team Performance: Your team is highly engaged, meeting targets, and collaborating fluidly across functions. Experience: & Background Commercial Expertise: Strong commercial acumen with a proven track record in portfolio management and high-stakes negotiation. Stakeholder Management: Natural ability to build trust and navigate relationships with senior stakeholders. Required Experience: Typically 8+ years of progressive experience: leading account management, category management, or customer retention teams. Data Competency: Comfort using data to spot trends, guide strategy, and manage large customer cohorts effectively. Preferred Systems Experience: Proven success designing or implementing automated customer retention or renewal tracking systems. Preferred Tech Background: Experience: working in tech, fintech, SaaS, or highly regulated environments. Scaling Frameworks: Demonstrated experience: scaling commercial systems and frameworks in fast-growing teams. Preferred Market Scope: Background managing portfolios across multiple regional or geographical markets. Skills & Competencies: Thrives in Dynamic Spaces: You are comfortable navigating change and shifting priorities with calm, clear focus. Supportive Leader: You find genuine happiness in unlocking the potential of your team, helping them achieve mastery in their roles. Relationship Builder: You see the human stories behind the commercial metrics, making it easy to build trust and negotiate win-win outcomes. Systems Thinker: You enjoy creating clear, structured frameworks, but you always start from what is real, practical, and helpful today. Data-Led & Action-Focused: You use numbers to tell stories and spot opportunities, translating complex insights into simple, decisive actions. Why Join Us? A collaborative and supportive work culture dedicated to professional development and continuous learning. Competitive compensation, benefits, and career growth opportunities. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria