Customer Experience Officer
AI summary
Flash Delivery is hiring a full-time Customer Experience Officer in Ikorodu, Lagos. The role involves handling customer inquiries and complaints, tracking shipments, maintaining records, and improving satisfaction. Salary is N120,000–N150,000 monthly, with applications due 5 September 2026.
- Full-time role in Ikorodu, Lagos
- Salary N120,000–N150,000 monthly
- 1–3 years customer service experience required
- Application deadline 5 September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N120,000 - N150,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IkoroduThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Flash Delivery and the role in Ikorodu.
- Add concrete examples related to call_center, entregador, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ikorodu under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Flash Delivery before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Experience: Officer at Flash Delivery ⏲ Aug 27, 2026, 11:03 AM ⋕ View all Transportation & Logistics jobs Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction. We are recruiting to fill the position below: Job Title: Customer Experience: Officer Location: Ikorodu, Lagos Employment Type: Full-time Responsibilities: Escalate unresolved issues. Improve customer satisfaction ratings. Maintain customer records. Handle customer inquiries and complaints. Track shipments and provide updates. KPI Number of escalated cases Response Time Issues resolved at first interaction Correct information provided First Contact Resolution Customer Retention Rate Customer feedback rating % complaints resolved Escalation Rate Target: CSAT above 90%. Daily Customer Interactions Calls, chats, emails handled Average response time to inquiries Customer Satisfaction (CSAT) Repeat customers maintained Complaint Resolution Rate Shipment Tracking Support Accuracy Requirements: 1–3 years of experience: in customer service or client relations. OND / HND / Bachelor's Degree in any relevant field. Experience: in logistics or e-commerce customer support is an advantage. Skills: Conflict resolution. Active listening. Customer relationship management. Computer literacy. Excellent communication. Salary N120,000 - N150,000 monthly. How to Apply Interested and qualified candidates should send their Applications to: career@flashdelivery.africa using the Job Position as the subject of the mail. Application Deadline: 5th September, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Ikorodu Customer Experience: Officer job vacancies in Nigeria