Customer Relations Officer
AI summary
Mainland Group Limited is hiring a Customer Relations Officer in Lagos to manage and strengthen customer relationships, ensure excellent service delivery, and support retention and business growth. The role requires a Bachelor's Degree or HND and 3–5 years of relevant experience, preferably in shipping, logistics, or freight forwarding.
- Full-time role based in Lagos
- Requires 3–5 years of customer relationship management experience
- Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Logistics, or related field
- Apply by sending your CV to recruitment@mainlandgroupng.com with the job title as the subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, domestic, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mainland Group Limited and the role in Not specified.
- Add concrete examples related to call_center, domestic, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Relations Officer role in call_center, domestic?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mainland Group Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Mainland Group Limited epitomizes excellence and leadership within the Nigerian Shipping Industry, setting the standard for unparalleled service delivery both domestically and globally. With an unwavering commitment to innovation, reliability, and customer satisfaction, Mainland Group Limited stands as a beacon of professionalism in the maritime sector. Our ... Read more about this company Customer Relations Officer Job Type Full Time Qualification BA/BSc/HND Experience: 3 - 5 years Location Lagos Job Field Customer Care, Success and Service Job Summary The Customer Relations Officer will be responsible for managing and strengthening customer relationships, ensuring excellent service delivery, addressing customer needs and concerns, and supporting customer retention and business growth. Key Responsibilities: Build and maintain strong relationships with existing and prospective customers, serving as the primary point of contact for inquiries, requests, and complaints. Coordinate with internal teams to ensure timely resolution of customer issues, seamless service delivery, and high customer satisfaction. Monitor customer feedback, maintain accurate customer records, prepare reports, and identify opportunities for service improvement and business growth. Requirements: Bachelor's Degree / HND in Business Administration, Marketing, Mass Communication, Logistics, or a related field. 3–5 years of relevant experience: in customer relationship management, preferably within the shipping, logistics, freight forwarding, or related industry. Excellent communication, interpersonal, customer service, and problem-solving skills. Strong relationship management skills and ability to work effectively in a fast-paced environment. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their Resume to: recruitment@mainlandgroupng.com using the Job Title as the subject of the email. Build your CV for free. Download in different templates.