Customer Care Executive
AI summary
Ruth & Roots Ltd is hiring a Customer Care Executive to serve as the main liaison between the company and its clients. The role involves providing product information, resolving complaints, following up on customer satisfaction, and upselling or cross-selling services. The ideal candidate should be social media savvy, customer-focused, and based in or near Ilupeju, Lagos.
- Open to all qualifications with training provided
- Requires 1–5 years of experience
- Must reside in Lagos, preferably near Ilupeju
- Send CV to hr@ruthandroots.com with subject 'Customer Service - Lagos'
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, customer care, customer service representativeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ruth & Roots Ltd and the role in Not specified.
- Add concrete examples related to call_center, customer care, customer service representative, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Executive role in call_center, customer care?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ruth & Roots Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency. The best Customer Service Executives are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The ideal candidate is someone who is social media savvy with a medical or healthcare background. Key Responsibilities: Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs. Provide correct information about the company's products and services to prospective and new clients. Ensure customers' satisfaction with products and services by resolving complaints and enquiries. Follow up with customers via phone, social media or email to confirm purchase satisfaction. Upselling and cross selling of products and services to customers. Working with your team members and other departments to find the most effective solutions to problems. Escalation of customers' concerns, complaints and feedback when necessary and appropriately. Follow communication procedures, guidelines and policies. Keep records of customers' interactions, confirm customers' payments and place customers' orders. Ability to promote products effectively and engage customers in a friendly manner. Physically able to assist customers with product inquiries. Customer-focused, with a positive attitude and a passion for helping people. Strong problem-solving abilities and the capacity to remain calm under pressure. Detail-oriented and capable of multitasking in a busy environment. Excellent communication and interpersonal skills. Strong negotiation and closing abilities. Ability to work independently and manage multiple priorities. Proficiency in Microsoft Office and CRM systems. Requirements: Qualification is irrelevant - Candidate will be trained. 1 - 5 years experience. The candidate must reside in Lagos (in or close to Ilupeju preferably). Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV and Application to: hr@ruthandroots.com using 'Customer Service - Lagos' as the subject of the email. Build your CV for free. Download in different templates.