Cluster Director - Culture, Learning and People Development
AI summary
Worknigeria is hiring a Cluster Director of Culture, Learning and People Development to lead people-development, learning, and service-culture strategy across hospitality properties in Abuja (FCT) and Lagos. The role focuses on leadership development, employee engagement, training standardization, and cluster-wide cultural alignment. This is a full-time position in the hospitality/luxury hotels sector.
- Senior people-development and L&D leadership role
- Covers Abuja (FCT) and Lagos properties
- Full-time position in hospitality/luxury hotels
- Focus on culture, learning, leadership and talent development
- Requires 3–5 years in a senior L&D/HR/People Development role
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Cluster Director - Culture, Learning and People Development evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Worknigeria and the role in Abuja.
- Add concrete examples related to hospitality, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Cluster Director - Culture, Learning and People Development role in hospitality, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Worknigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Cluster Director - Culture, Learning and People Development at Worknigeria (2 Openings) ⏲ Aug 18, 2026, 11:08 AM ⋕ View all Food Services & Catering jobs Worknigeria was established with a Singular Vision. To help the vast Nigerian workforce find meaningful jobs. We are also on a mission to upskill them in the best ways possible and help them grow with and within their careers. We are recruiting to fill the position below: Job Title: Cluster Director - Culture, Learning and People Development Locations: Abuja (FCT) and Lagos Employment Type: Full-time Sector: Hospitality / Luxury Hotels Job Purpose The Cluster Director, Culture, Learning & People Development will lead the culture, learning, talent, and people-development agenda across the organization's hospitality properties in Lagos and Abuja. The role will be responsible for embedding a consistent service culture, leadership philosophy, learning framework, and employee experience: across both properties, while adapting initiatives to the operational needs of each location. Key Responsibilities: Culture & Service Excellence: Translate company values into practical behavior's, service standards, and leadership expectations. Drive a culture of service excellence, accountability, professionalism, teamwork, and guest focus. Define and embed the desired people and service culture across both properties. Partner with operations to identify service gaps and translate guest feedback into coaching and development initiatives. Learning & Development: Ensure learning programs are practical, engaging, measurable, and aligned with luxury hospitality standards. Conduct training needs assessments across departments and employee levels. Standardize core learning programs while allowing flexibility for property-specific requirements. Establish structured programs covering onboarding, operational skills, supervisory development, leadership, and service excellence. Develop and implement the annual Learning & Development strategy across both properties. Leadership & Talent Development: Build leadership capability across supervisors, managers, and senior hotel leaders. Support succession planning and internal career development across key functions. Coach leaders on people management, communication, performance management, employee engagement, and service culture. Develop structured development plans for high-potential employees and future leaders. Employee Engagement & People Development: Partner with HR and Department Heads to identify capability gaps and implement targeted development solutions. Develop initiatives that improve employee engagement, retention, recognition, and internal mobility. Strengthen employee ownership, teamwork, accountability, and pride in the organisation. Cluster Alignment: Establish consistent people-development frameworks, learning standards, and cultural practices across both properties. Maintain regular presence across both properties and ensure effective implementation of cluster-wide initiatives. Facilitate knowledge sharing and best-practice transfer between locations. Identify differences in capability, culture, or service delivery and implement appropriate interventions. Measurement & Reporting: Provide regular reports, insights, and recommendations to the General Managers and senior leadership. Evaluate the impact of learning and culture initiatives on employee and guest experience. Establish and monitor KPIs covering training effectiveness, employee engagement, retention, internal promotions, leadership development, and service performance. Education: & Experience: 3–5 years' experience: in a senior L&D, Training, Talent, HR, or People Development leadership role. Master's degree or relevant certification in L&D, HR, Leadership, Coaching, or Organizational Development is an advantage. Strong experience: in leadership development, service excellence, talent management, succession planning, and employee engagement. Experience: working across Lagos and Abuja or other African/emerging hospitality markets is an advantage. Bachelor's Degree in Hospitality Management, Human Resources, Business Administration, Psychology, Organizational Development, or a related field. 8–12 years' progressive experience: in hospitality, preferably within luxury, upscale, or large full-service hotels Strong understanding of hotel operations and luxury guest-service standards. Proven multi-property or cluster experience: is strongly preferred. How to Apply Interested and qualified candidates should send their CV to: careers@worknigeria.com using the job title as the subject of the email. Application Deadline: 19th September, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Abuja