Customer Support Representative
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Customer Support Representative role at Fortune House Network Limited in Lagos, Nigeria. Provides multi-channel support for players in a gaming environment. Full-time with rotating schedule, salary NGN 70,000-150,000. Requires degree and 1-3 years experience.
- Multi-channel support including chat, email, phone
- Gaming industry focus
- Full-time rotating schedule
- Salary NGN 70,000-150,000
Description
Find a Job + + + + Search Customer Support Representative Fortune House Network Limited Customer Service & Support Today Easy apply New Lagos Full Time Entertainment, Events & Sport NGN 70,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking for a skilled and proactive Customer Support Representative to join our customer operations team. This role requires a customer-focused individual capable of delivering fast, empathetic, and efficient support, resolving player inquiries, and maintaining high customer satisfaction levels in a fast-paced gaming environment. Min Qualification: Degree Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Nigeria Job descriptions & requirements Responsibilities: Multi-Channel Player Support : Provide frontline assistance across multiple platforms, including live chat, email, phone, and in-game support channels. Problem Resolution : Troubleshoot and resolve complex player inquiries, technical glitches, and account issues efficiently. Performance Excellence : Consistently meet and exceed operational KPIs, including response time, resolution speed, and CSAT (Customer Satisfaction) scores. Data Logging & Tracking : Accurately log customer interactions, track recurring technical bugs, and record player feedback using CRM systems. Issue Escalation : Partner with team leads and specialized technical teams to escalate and track unresolved complex service issues. Compliance & SLAs : Ensure strict adherence to company operational policies, security protocols, and Service Level Agreements (SLAs). Requirements: Minimum of a Bachelor’s degree from a Top 10 University in Nigeria 1–3 years of experience in a customer service, technical support, or client-facing operations role. Multi-Channel Proficiency : Hands-on experience delivering support across chat, email, phone, and in-game support channels. Technical Tooling : Experience working with CRM and ticketing software (e.g., Zendesk, Freshdesk, Salesforce, or similar platforms). Core Competencies : Exceptional written and verbal communication skills, sharp analytical problem-solving abilities, and strong conflict-resolution skills. Adaptability : Ability to multitask effectively, manage high inquiry volumes, and maintain composure under pressure. Flexibility : Comfortable working in a fast-paced, tech-driven environment, including availability for flexible shift rotations. Bonus : A strong passion for video games or active familiarity with the gaming industry. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .