IT Support Officer
AI summary
HSDF is hiring an IT Support Officer in Kaduna, Nigeria. The role involves providing first-level technical support, maintaining IT hardware and networks, supporting M365 onboarding, and ensuring data protection compliance. The position is full-time and reports to the Team Lead, Information Technology.
- Full-time IT Support Officer role based in Kaduna
- Requires minimum 3 years post-NYSC IT support experience
- Hands-on hardware, network, and M365 support responsibilities
- CompTIA A+, Network+, or ITIL Foundation is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, no_experience, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Health Strategy and Delivery Foundation (HSDF) and the role in Not specified.
- Add concrete examples related to security, no_experience, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Support Officer role in security, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Health Strategy and Delivery Foundation (HSDF) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
IT Support Officer at Health Strategy and Delivery Foundation (HSDF) ⏲ Jul 31, 2026, 10:03 AM ⋕ View all ICT Support & Telecommunications jobs The Health Strategy and Delivery Foundation (HSDF) is a not-for-profit firm established in December 2013 to improve the quality of decision-making and execution in the health and social sectors. HSDF supports key stakeholders at all levels of government and the private sector to achieve measurable and sustainable impact. HSDF focuses on evidence, rigor, continuous improvement, and results at scale, through substantive engagements that cover conceptual design, long-term strategy, and implementation. By doing so, HSDF seeks to address complex and fundamental health system challenges and ultimately impact the transformation of the health and social sectors in Nigeria and Africa. We focus on improving existing processes and where necessary, deviate from the status quo to introduce transformative and sustainable processes and ideas. We are recruiting to fill the position below: Job Title: IT Support Officer Location: Kaduna Employment Type: Full-time Designation: Officer II Level: Level_05 Job Summary While primarily stationed at the Kaduna office, you will provide remote support services to employees, liaise with IT vendors, conduct on-site tests, and provide hands-and-eyes support to ensure progressive operational effectiveness. In addition, you will be responsible for enforcing IT standards and policies, data protection compliance, creating cyber-defence requirements: early in every project life cycle, maintaining IT hardware and network equipment, and ensuring service uptime. This position, reporting to the Team Lead, Information Technology, will support the IT unit in delivering high-quality, timely technical services to HSDF employees while collaborating on numerous IT projects and operational improvement initiatives within the unit. Key Responsibilities: Participate in problem-solving and identifying solutions to IT issues or address business needs. Maintain an accurate inventory of IT assets, including hardware and software licenses. Support the setup and maintenance of network equipment and monitor network connectivity and service uptime. Install, configure, and maintain laptops, desktops, printers, and other IT hardware and peripherals. Carry out routine software installation, updates, and patch management on end-user devices. Take part in proactive assessments of IT systems and recommend preventive measures. Log, track, and resolve IT service requests and incidents, escalating complex issues to the Team Lead, Information Technology. Set up user M365 accounts, email, and workstations for new employees and support onboarding and offboarding processes. Assess, monitor, and report on Microsoft security events and data compliance status. Follow up with users to support the implementation of IT, security, and data protection policies. Carry out minor hardware repairs and escalate major faults to IT vendors. Provide first-level technical support to employees, troubleshooting and resolving minor hardware issues, including component replacements such as keyboards, batteries, RAM, and storage, as well as software and network issues, both remotely and on-site. Test new systems against predetermined requirements: before new software products go live. Requirements: The successful candidate is expected to have, and will be tested on, the Must-Have skills above and the following qualifications, technical competencies, and behavioral competencies: Must be able to take initiative where appropriate, and proffer solutions to bottlenecks and challenges. Must be able to work independently as well as work in a team. Hands-on familiarity with computer networks, various operating systems, and basic network administration. Minimum of 3 years post-NYSC experience: in an IT support or related role. CompTIA A+, Network+, ITIL Foundation, or similar entry-level IT certification would be an advantage Must already have the right tools and environment for a conducive, uninterrupted work-from-home experience. Minimum of a Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, or a related field. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 28th August, 2026. View all Jobs in Nigeria Kaduna State IT Support Officer job vacancies in Nigeria