Customer Service & Dispute Resolution Manager
AI summary
We are hiring a Customer Service & Dispute Resolution Manager to own the customer experience end-to-end, from daily support to escalations and disputes. This remote contract role involves building the team, tools, and processes for fast and fair service. Requires 5+ years of experience, a degree, and is based in Nigeria. Salary is NGN 400,000 - 600,000.
- Remote (Work From Home) contract role
- Salary: NGN 400,000 - 600,000
- Senior level, 5 years experience required
- Build and lead the customer service/dispute resolution team
- Experience in fintech, e-commerce, or logistics preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 400,000 - 600,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Service, Dispute ResolutionThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service & Dispute Resolution Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Nigeria and the role in Not specified.
- Add concrete examples related to call_center, Customer Service, Dispute Resolution, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service & Dispute Resolution Manager role in call_center, Customer Service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service & Dispute Resolution Manager Zig Career Solutions Customer Service & Support Today Easy apply New Remote (Work From Home) Contract IT & Telecoms NGN 400,000 - 600,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We're hiring a Customer Service & Dispute Resolution Manager to own the customer experience: end-to-end - from day-to-day support to resolving escalations and disputes. You'll build the team, tools, and processes needed to deliver a fast, fair, and consistent experience: as volume grows. Min Qualification: Degree Experience: Level: Senior level Experience: Length: 5 years Language Requirement: English Working Hours: Contract - 8 to 5 Applicant Location: Nigeria Job descriptions & requirements: Responsibilities: Own the customer service function, including support workflows, response times, and quality standards. Design and manage the dispute resolution process, ensuring cases are handled fairly, quickly, and consistently. Establish SOPs, escalation paths, and service-level standards for support and dispute handling. Set up and manage customer service tools/systems (helpdesk, ticketing, CRM) from the ground up. Track and report on key service metrics (resolution time, SAT, dispute win/loss rate, escalation volume). Identify recurring issues and work cross-functionally with product/operations to address root causes. Recruit, train, and lead a customer service/dispute resolution team as volume scales. Serve as the final point of escalation for high-stakes or sensitive customer disputes. Requirements: Minimum of 5 years of experience: in customer service, operations, or dispute resolution, ideally in fintech, e-commerce, or logistics. Experience: building or scaling a customer service or dispute resolution function, including SOPs and team structure. Strong judgment and composure when handling escalated, sensitive, or high-stakes disputes. Comfortable working with support/ticketing systems and service-level reporting. Nice to have: Experience: with chargeback/dispute processes specific to fintech or payments. Experience: setting up a customer service function for a new product line or market. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job