Customer Service Officer
AI summary
Swift Consulting Limited is recruiting a Customer Service Officer for an IT firm based in Ogudu, Lagos. The role involves handling customer inquiries, resolving complaints, providing product information, and ensuring a positive customer experience across phone, email, and chat channels. The position is full-time and requires 2-3 years of customer service experience, preferably in an IT or technology environment.
- Full-time role based in Ogudu, Lagos
- Requires 2-3 years of customer service or help desk experience
- Preferably within an IT or technology environment
- Minimum HND/BSc in Business Administration, Marketing, Communications, or related field
- Application deadline is 2nd October, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Service, Client SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Swift Consulting Limited and the role in Not specified.
- Add concrete examples related to call_center, Customer Service, Client Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in call_center, Customer Service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Swift Consulting Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer at an IT Firm - Swift Consulting Limited ⏲ Sep 4, 2026, 9:03 AM ⋕ View all Customer Service & Support jobs Swift Consulting Limited - Our client, an IT firm, is recruiting to fill the position below: Job Title: Customer Service Officer Location: Ogudu, Lagos Employment Type: Full-time SUmmary We are seeking a professional, friendly, and customer-focused Customer Service Officer The successful candidate will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience. The desired candidate must have experience: in customer service, client support, help desk, or a related role, preferably within an IT or technology environment. Key Responsibilities: Build and maintain positive relationships with customers. Provide accurate information about the company’s products, services, and solutions. Gather customer feedback and communicate recurring concerns to the relevant team. Resolve customer complaints and concerns promptly and professionally. Maintain a professional and customer-friendly approach at all times. Prepare regular reports on customer inquiries, complaints, and service activities. Escalate technical or complex issues to the appropriate team when necessary. Follow up with customers to ensure issues are properly resolved. Maintain accurate records of customer interactions, complaints, and resolutions. Respond to customer inquiries via phone calls, emails, chats, and other communication channels. Assist customers with basic product or service-related issues. Requirements: Strong problem-solving and interpersonal skills. Good knowledge of customer service principles and practices. Must be organized, proactive, patient, and customer-focused. 2-3 years of experience: in customer service, client support, help desk, or a similar role. Proficiency in Microsoft Office and digital communication tools. Ability to learn and explain technology products or services effectively. Ability to work independently and as part of a team. Minimum of an HND/BSc Degree in Business Administration, Marketing, Communications, or a related field. Excellent verbal and written communication skills. Ability to handle difficult customers professionally and patiently. How to Apply Interested and qualified candidates should send their CV and one-page cover letter to: hireme@swiftconsulting.com.ng using "Customer Service Officer" as the subject of the email. Application Deadline: 2nd October, 2026. View all Jobs in Nigeria Lagos State Customer Service Officer job vacancies in Nigeria