Tutor & Community Associate

AI summary

Tuteria is hiring a Tutor & Community Associate in Lagos, Nigeria. The role involves recruiting, onboarding, training, placing, and supporting tutors while managing community initiatives to deliver excellent learning experiences. Full-time position with a negotiable salary of NGN 250,000–400,000.

• Full-time role based in Lagos, Nigeria
• Negotiable salary of NGN 250,000–400,000
• Entry-level position requiring a degree and 2 years of experience
• Focus on tutor recruitment, training, placement, and community engagement
• Working hours are 8 to 5, Monday to Friday

Original source description

Tutor & Community Associate Tuteria Community & Social Services Today Easy apply New Lagos Full Time Education: NGN 250,000 - 400,000 Negotiable Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Tutor & Community Associate recruits, onboards, trains, places, engages, and retains high-quality tutors while resolving issues, managing community initiatives, and providing the support needed to deliver excellent learning experiences. Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nigeria Job descriptions & requirements: Responsibilities: Tutor Recruitment and Screening: Support the end-to-end recruitment of qualified tutors across relevant subjects, locations, and learning programmes. Source tutors through referrals, communities, partnerships, social media, and other approved channels. Review applications, screen candidates, and coordinate interviews, assessments, and verification processes. Maintain an updated pipeline and database of qualified tutors. Ensure recruitment activities align with the company’s tutor quality standards and business needs. Tutor Onboarding and Activation: Coordinate a structured and seamless onboarding process for newly recruited tutors. Conduct orientation sessions covering Tuteria’s policies, teaching standards, platform usage, communication expectations, and learner experience: guidelines. Ensure tutors complete all required documentation, verification, profile setup, and onboarding activities. Monitor tutor activation and address any barriers preventing tutors from becoming fully active on the platform. Maintain accurate onboarding and activation records. Tutor Training and Development: Identify tutors’ learning and development needs through feedback, performance data, and quality assessments. Develop and coordinate practical training programmes that improve instructional quality, communication, professionalism, learner engagement, and platform usage. Organize webinars, workshops, coaching sessions, and knowledge-sharing programmes for tutors. Collaborate with internal subject-matter experts and external facilitators to deliver relevant training. Monitor attendance, participation, feedback, and the impact of tutor training initiatives. Tutor Placement and Matching: Support the effective placement and matching of qualified tutors with learners, programmes, and relevant teaching opportunities. Work with business units and other stakeholders to understand tutor requirements: and fulfil placement needs promptly. Ensure tutor qualifications, experience, availability, location, and subject expertise align with learner requirements. Track placement outcomes and address challenges that may affect successful tutor–learner relationships. Maintain an adequate pool of tutors across priority subjects and locations. Tutor Support and Issue Resolution: Serve as a key point of contact for tutor questions, concerns, complaints, and support requests. Resolve tutor-related issues promptly, professionally, and in line with company policies. Escalate complex, sensitive, or recurring issues to the appropriate stakeholder and follow through until resolution. Maintain accurate records of tutor complaints, resolutions, and recurring challenges. Analyze support trends and recommend improvements to policies, systems, training, and tutor experience. Tutor Community Management and Engagement: Build and maintain an active, supportive, and professional tutor community. Develop and execute initiatives that encourage tutor engagement, collaboration, knowledge sharing, and a sense of belonging. Manage tutor communication channels and share relevant updates, opportunities, resources, and announcements. Gather regular tutor feedback and translate insights into actionable improvements. Tutor Performance and Quality Support: Monitor tutor performance, responsiveness, training participation, learner feedback, and compliance with service standards. Support the implementation of tutor quality assurance and performance improvement initiatives. Identify tutors requiring additional guidance, coaching, or training. Work with relevant teams to address performance gaps and maintain high teaching standards. Support the documentation of tutor performance, feedback, and development plans. Cross-Functional Collaboration: Collaborate with Sales, Customer Success, Exam Prep, International Business, Product, Operations, and other relevant teams on tutor-related matters. Communicate tutor availability, placement progress, training needs, and operational challenges to relevant stakeholders. Support the resolution of tutor-related issues that affect learners or programme delivery. Participate in meetings and initiatives aimed at improving tutor and learner outcomes. Reporting and Administration: Maintain accurate records of tutor recruitment, onboarding, training, placement, engagement, and support activities. Prepare regular reports on relevant tutor success metrics. Track key indicators such as recruitment volume, onboarding completion, activation, placement, training participation, issue-resolution time, engagement, and retention. Ensure tutor information and documentation are properly stored, updated, and handled confidentially. Provide data-driven recommendations for improving tutor operations and experience. Requirements: Bachelor’s degree in education, business administration, psychology, communications, or a related field. Minimum of 2 years of relevant experience: in tutor training and management, community management, customer support, tutor recruitment, education: operations, or talent management. Previous experience: working with tutors, teachers, facilitators, freelancers, or online communities is an advantage. Experience: in an education: technology, tutoring, training, or service-based organization is an added advantage. Strong training, facilitation, presentation, and public-speaking skills. Good understanding of tutors’ recruitment, onboarding, community engagement, and support processes. Strong customer service and issue-resolution skills. Excellent written and verbal communication. Strong relationship-building and stakeholder-management abilities. Ability to coordinate webinars, workshops, and virtual or physical training sessions. Strong planning, organization, documentation, and reporting skills. Ability to interpret data and use performance insights to improve tutor success initiatives. Proficiency in Microsoft 365 Familiarity with CRM, learning management, webinar, and communication tools is an advantage. Ability to work in a fast-paced environment. Job opportunities at Tuteria Tuteria is currently hiring across Education: and Sales roles. Of the 1 open position, 1 is based in Lagos. The opening is a mid-level role suited to candidates with 0–5 years of experience. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job