Customer Service Manager
AI summary
Enugu Air Limited is hiring an experienced Customer Service Manager to lead customer service activities across its airport operations. The role focuses on delivering excellent passenger experience, managing service standards, resolving complaints, and driving continuous improvement. Candidates need a Bachelor's Degree or HND, at least 5 years of relevant experience, and 2 years in a supervisory or managerial role.
- Lead and supervise customer service team across airport operations
- Handle escalated complaints and complex passenger issues
- Bachelor's Degree or HND with minimum 5 years relevant experience
- At least 2 years in a supervisory or managerial role required
- Airline, airport, or aviation experience is highly desirable
- NYSC completion or exemption certificate required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Enugu Air Limited and the role in Not specified.
- Add concrete examples related to hospitality, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager role in hospitality, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Enugu Air Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We are seeking an experienced and customer focused Customer Service Manager to lead and manage customer service activities across our airport operations. The successful candidate will be responsible for ensuring the consistent delivery of excellent customer service throughout the passenger journey while managing service standards, resolving customer concerns, and driving continuous improvement. Key Responsibilities: Lead and supervise the customer service team to deliver excellent passenger experience. Develop, implement, and monitor customer service standards, procedures, and initiatives. Ensure passengers receive timely, professional, and accurate assistance across all customer touchpoints. Handle and resolve escalated customer complaints, service failures, and complex passenger issues. Monitor passenger service delivery during normal and disrupted operations. Coordinate with Passenger Services, Ground Operations, Cabin Services, Commercial, and other relevant departments to resolve customer issues. Develop strategies to improve customer satisfaction, service quality, and passenger experience. Monitor customer feedback and complaints and prepare reports identifying trends and improvement opportunities. Ensure compliance with company policies, applicable aviation regulations, and passenger rights requirements. Collaborate with relevant stakeholders to improve the overall customer journey. Perform any other duties assigned by management. Qualifications & Experience: Bachelor's Degree or HND Minimum of 5 years of relevant experience: in customer service, airline operations, hospitality, or a related service environment. At least 2 years in a supervisory or managerial role. Previous experience: in an airline, airport, or aviation environment is highly desirable. Experience: managing customer complaints and service recovery processes is required. Relevant professional qualifications in customer experience: or service management will be an added advantage. NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme . Click here to Apply Similar Jobs Customer Service Representative Job at ResumeSurge Consulting Call Center Officer Job at Blue Wave New Energy Technology Nigeria Company Limited Subscription & Customer Success Executive Job at Velvot Nigeria Limited Service Centre Supervisor Job at SIMS Nigeria Limited Client Expererience Executive Job at Pixels Digital Limited Customer Support Quality Assessment Officer Job at Moniepoint Customer Service Representative Job at Cobbler Care Limited Customer Support Officer Job at HRM Office Customer Experience: Representative Job at Corona Schools Trust Council Job Openings at Corona Schools Trust Council Hottest Jobs Logistics / Administrative Officer Job at BONS Industries Limited HR & Admin Manager Job at NIMOJEN Group Limited Finance Officer Job at SLOT Systems Limited Warehouse Executive Job at CIG Motors Company Limited Customer Service Representative Job at Blessing Computers Limited Job Openings at Logisoft Solutions Job Openings at WTS Energy General Manager Job at Radisson Hotel Group Community Contact Center (CCC) Operator Job at International Committee of the Red Cross (ICRC) Operation Manager Job at Virginrose Resorts Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.