Customer Sales Representative
AI summary
A fast-growing Nigerian e-commerce company is hiring a remote Customer Sales Representative to confirm orders, convert leads, and manage customer interactions via phone and WhatsApp. The role involves CRM updates, delivery follow-ups, and daily reporting. Requires 2–3 years of sales or customer service experience, OND minimum, and strong communication and WhatsApp Business skills.
- Fully remote role with phone and WhatsApp-based customer engagement
- Focus on order confirmation, lead conversion, and delivery follow-up
- Requires 2–3 years sales, telesales, or customer service experience
- OND minimum qualification required
- CRM, WhatsApp Business, and basic Excel/Sheets skills needed
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Remote contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Sales Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to eRecruiter Nigeria Zoho Recruit (Confidential Client) and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from eRecruiter Nigeria Zoho Recruit; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- eRecruiter Nigeria Zoho Recruit
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Sales Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research eRecruiter Nigeria Zoho Recruit (Confidential Client) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Our client is a fast-growing Nigerian e-commerce company operating multiple consumer product brands. They are seeking to hire a confident, target-driven, and organized Customer Sales Representative to manage high-volume customer interactions through phone calls and WhatsApp. The ideal candidate will be responsible for confirming customer orders, converting interested customers into confirmed orders, following up on deliveries, maintaining accurate CRM records, and ensuring orders are successfully delivered. Job Responsibilities: Customer Sales & Order Confirmation Contact customers promptly to confirm orders and follow up with unreachable customers. Engage undecided customers using product knowledge and consultative selling techniques. Convert customer interest into confirmed orders. Follow up with customers scheduled for delivery. Update customer and order statuses accurately in the CRM. Customer Communication Respond promptly and professionally to customer enquiries, complaints, and repeat orders via WhatsApp. Capture orders received through WhatsApp and social media channels into the CRM. Maintain accurate product pricing information on WhatsApp Business. Collect and share relevant customer feedback and testimonials. CRM & Order Management Maintain accurate records of customer interactions, orders, payment status, delivery status, and other relevant information. Ensure all required order details are completed and updated in the CRM. Monitor outstanding orders and ensure no customer remains unattended. Identify and escalate unusual customer patterns or data discrepancies. Delivery & Agent Coordination Follow up with delivery agents on dispatched orders. Track outstanding deliveries and escalate unresolved issues promptly. Coordinate customer returns and replacements with the relevant teams. Record logistics and delivery-related information accurately. Use Google Maps where required to verify delivery distances and logistics costs. Inventory & Reporting Monitor product availability and communicate potential stock shortages to the relevant team. Prepare daily reports covering calls made, orders confirmed, delivery follow-ups, and outstanding issues. Participate in team meetings and complete assigned follow-up actions. Job Requirements: 2–3 years of experience: in sales, telesales, customer service, call centre operations, or e-commerce. Experience: in Cash-on-Delivery (COD) e-commerce or a high-volume call centre environment is an advantage. Minimum qualification of OND. Strong verbal communication and telephone selling skills. Confident, persuasive, customer-focused, and target-driven. Experience: using CRM systems and maintaining accurate customer records. Proficiency with WhatsApp Business and managing multiple customer conversations. Basic knowledge of Microsoft Excel or Google Sheets. Strong organisational and time-management skills. Ability to work independently in a remote environment. Must have a stable internet connection, functional smartphone, and suitable home workspace.