IT Operations Lead

AI summary

PeopleOs is hiring an IT Operations Lead for a fully remote, full-time role based in Ikeja, Lagos. The role involves owning service delivery, SLA management, infrastructure operations, access control, and vendor management. Requires 4+ years IT operations experience with 2 years leading a team.

• Fully remote role
• Own service delivery and SLA management
• Manage IT infrastructure and security controls
• Minimum 4 years experience with 2 years leading a team

Original source description

IT Operations Lead at PeopleOs ⏲ Jul 29, 2026, 8:04 AM ⋕ View all Data Science & Analytics jobs PeopleOS combines decades of experience: with state-of-the-art technology products to deliver best-in-class HR services. We know how critical, yet stressful, it is to build the right structure to empower, motivate and manage your people, especially when you are just starting off. That’s why we help you handle all of that so you can skip straight to getting results. We are recruiting to fill the position below: Job Title: IT Operations Lead Location: Ikeja, Lagos Employment Type: Full-time (Remote) Role Overview This is a fully remote role suited to someone who runs an operation without being watched, escalates early, and puts everything in writing. IT Operations is the delivery engine of this function, not a support layer. When service quality slips, clients feel it and contracts come under review. This means environments that stay up, access that is controlled and auditable, service agreements that are honoured, vendors that perform, and a team that keeps getting better at the work. The IT Operations Lead owns that outcome. Splashers Technologies Limited delivers managed IT services and cybersecurity solutions across a portfolio of technology businesses. Responsibilities: Service Delivery & SLA Management: Own service delivery against contracted SLAs across all client accounts, response targets, resolution timelines, business-hour calculations, and holiday exclusions Produce monthly and quarterly service reports with analysis that goes beyond ticket counts to resolution quality, recurring issues, and value delivered Lead the annual SLA renewal cycle,reviewing service line items, restructuring scope where work has changed, and ensuring accurate costing Chair or contribute to service review conversations with client stakeholders Infrastructure & Platform Operations: Maintain configuration and asset records accurate enough to be relied on during an incident Manage the operational lifecycle of internal business applications and low-code platforms, including ownership handovers and continuity planning Own device management, endpoint compliance, and software licence administration across supported organisations Maintain the availability, performance, and security posture of managed infrastructure, cloud tenancies, and productivity platforms Access, Security & Controls: Maintain and test controls the business is measured on, including MFA and SSO enforcement, credential hygiene, and security awareness delivery Handle access escalations and privileged-account transitions via a documented matrix, not informal handover Own identity and access management, provisioning, access reviews, privileged access control, and clean offboarding Work alongside the InfoSec function on assessments, findings, and remediation tracking without duplicating their mandate Vendor & Commercial Management: Support billing accuracy and collections on the service side, with a clear record trail Manage vendor and supplier relationships, contract terms, renewals, performance against agreement, and escalation paths Track spend against budget and flag variance early Qualifications Essential: Minimum 4 years in IT operations, service delivery, or systems administration, with at least 2 years leading a team (managed at least two teams) or owning a service function. Working command of an ITSM platform -queue configuration, SLA rules, automation, and reporting Demonstrated ownership of SLA-backed service delivery in a managed services or multi-client environment Vendor and contract management experience, including renewals and performance conversations Practical experience: with IT controls and audit evidence access reviews, change records, asset registers Hands-on depth in cloud and identity platforms, endpoint management, and network fundamentals Written communication strong enough that documentation, reports, and client emails require no rewriting Advantageous: Exposure to cybersecurity service delivery, including vulnerability assessment and penetration testing engagements Experience: supporting fintech, aviation, edtech, or other regulated or uptime-sensitive sectors ITIL certification or cloud and security certifications relevant to the stack Experience: with low-code business application platforms Prior success in a fully remote operations role Additional Skills & Attributes: Client relationship management experience: able to build, maintain, and strengthen professional relationships with key accounts and external partners Demonstrated experience: operating at a mid-level management capacity: with the ability to coordinate teams, manage upward, and drive accountability across functions Strong oversight capability: able to maintain visibility across multiple workstreams simultaneously without being hands-on in every detail Dynamic, forward-thinking, and adaptable: brings energy, initiative, and a growth mindset to a fast-paced operational environment. Confident and effective communicator with a proven ability to present to internal and external stakeholders clearly and with credibility Salary N700,000 - N1,000,000 / month. How to Apply Intrested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail. Note Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted. Application Deadline: 7th August, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Ikeja