Customer Success Associate

AI summary

We are looking for a Customer Success Agent to support the ComplianceReviews team. Responsibilities include reviewing merchant accounts, handling tickets, and ensuring compliance. Requires 2+ years experience and strong English communication.

• Contract role with 8 to 5 working hours
• Ibadan & Oyo State location
• Entry level with 2 years experience required
• English language required

Description

Find a Job + + + + Search Customer Success Associate RightCom Technologies Customer Service & Support Today Easy apply New Ibadan & Oyo State Contract Banking, Finance & Insurance NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking for a detail-oriented Customer Success Agent to support our clients' ComplianceReviews team. The Compliance Reviews team is responsible for reviewing businesses that are getting onboarded on or already operating to ensure they meet regulatory requirements and comply with our client's Acceptable Use Policy. Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Contract - 8 to 5 Applicant Location: Nigeria Job descriptions & requirements Responsibilities: As a Customer Success Associate on the Compliance Reviews team, you will work as a first-level agent handling day-to-day review tasks across different review queues. You will review businesses operating across Nigeria, Ghana, South Africa, Kenya, and Côte d'Ivoire, as well as other African markets. You may be assigned to one or more of the following teams depending on business needs Reviewing and activating new merchant accounts and supporting merchants through the onboarding process. Reviewing businesses when they make changes to their account details. Performing ongoing reviews of live businesses to ensure continued compliance with the Acceptable Use Policy. You will follow defined processes, escalate unclear or complex cases to senior agents when necessary, and ensure all work meets internal standards and SLAs. Requirements: A minimum of 2 years of experience Clear and professional communicator in English, both written and verbal. Have strong attention to detail and can follow defined processes consistently. Comfortable reviewing business information and documentation and asking the right follow-up questions when something is unclear. Take ownership of your tickets and understand the importance of meeting SLAs. Open to feedback and eager to learn our clients' policies, tools, and review frameworks. Comfortable speaking with merchants on the phone when required. Can manage repetitive work while staying focused and accurate. Willing to learn and able to escalate issues appropriately rather than guessing We’ll trust you to: Review merchant accounts in line with our clients' Acceptable Use Policy, regulatory requirements, and internal review guidelines. Handle inbound and outbound tickets via Front, ensuring accurate responses and timely resolution within agreed SLAs. Support merchant onboarding by reviewing submitted information and documentation, requesting additional details where required, and communicating next steps clearly to merchants. Review account updates made by existing merchants and assess the impact on compliance and risk. Perform ongoing monitoring of live businesses to identify changes in business activity, risk signals, or policy breaches. Communicate professionally with merchants via email and phone calls to clarify business models, request missing information, and resolve compliance review-related issues. Escalate unclear, high-risk, or out-of-scope cases to senior agents or team leads with clear context and documentation Ensure tickets are correctly categorized and updated to reflect actions taken and decisions made. Meet individual productivity, quality, and SLA targets while maintaining a high standard of accuracy. Follow internal processes and contribute feedback when you notice recurring issues, unclear workflows, or opportunities for improvement. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? 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