Customer Success Associate
AI summary
We are looking for a Customer Success Agent to support the ComplianceReviews team. Responsibilities include reviewing merchant accounts, handling tickets, and ensuring compliance. Requires 2+ years experience and strong English communication.
- Contract role with 8 to 5 working hours
- Ibadan & Oyo State location
- Entry level with 2 years experience required
- English language required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IbadanThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Nigeria and the role in Ibadan.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Associate role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ibadan under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Find a Job + + + + Search Customer Success Associate RightCom Technologies Customer Service & Support Today Easy apply New Ibadan & Oyo State Contract Banking, Finance & Insurance NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking for a detail-oriented Customer Success Agent to support our clients' ComplianceReviews team. The Compliance Reviews team is responsible for reviewing businesses that are getting onboarded on or already operating to ensure they meet regulatory requirements: and comply with our client's Acceptable Use Policy. Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Contract - 8 to 5 Applicant Location: Nigeria Job descriptions & requirements: Responsibilities: As a Customer Success Associate on the Compliance Reviews team, you will work as a first-level agent handling day-to-day review tasks across different review queues. You will review businesses operating across Nigeria, Ghana, South Africa, Kenya, and Côte d'Ivoire, as well as other African markets. You may be assigned to one or more of the following teams depending on business needs Reviewing and activating new merchant accounts and supporting merchants through the onboarding process. Reviewing businesses when they make changes to their account details. Performing ongoing reviews of live businesses to ensure continued compliance with the Acceptable Use Policy. You will follow defined processes, escalate unclear or complex cases to senior agents when necessary, and ensure all work meets internal standards and SLAs. Requirements: A minimum of 2 years of experience: Clear and professional communicator in English, both written and verbal. Have strong attention to detail and can follow defined processes consistently. Comfortable reviewing business information and documentation and asking the right follow-up questions when something is unclear. Take ownership of your tickets and understand the importance of meeting SLAs. Open to feedback and eager to learn our clients' policies, tools, and review frameworks. Comfortable speaking with merchants on the phone when required. Can manage repetitive work while staying focused and accurate. Willing to learn and able to escalate issues appropriately rather than guessing We’ll trust you to: Review merchant accounts in line with our clients' Acceptable Use Policy, regulatory requirements, and internal review guidelines. Handle inbound and outbound tickets via Front, ensuring accurate responses and timely resolution within agreed SLAs. Support merchant onboarding by reviewing submitted information and documentation, requesting additional details where required, and communicating next steps clearly to merchants. Review account updates made by existing merchants and assess the impact on compliance and risk. Perform ongoing monitoring of live businesses to identify changes in business activity, risk signals, or policy breaches. Communicate professionally with merchants via email and phone calls to clarify business models, request missing information, and resolve compliance review-related issues. Escalate unclear, high-risk, or out-of-scope cases to senior agents or team leads with clear context and documentation Ensure tickets are correctly categorized and updated to reflect actions taken and decisions made. Meet individual productivity, quality, and SLA targets while maintaining a high standard of accuracy. Follow internal processes and contribute feedback when you notice recurring issues, unclear workflows, or opportunities for improvement. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? 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