Customer Service Manager Job at Aureole Consulting Limited
AI summary
Aureole Consulting Limited seeks a Customer Service Manager to lead day-to-day operations, implement strategy, and drive continuous improvement. The role is based in Lekki, Lagos and requires a Bachelor's degree and at least 5 years of customer service experience, including 3 years in a senior role.
- Full-time position in Lekki, Lagos.
- Requires 5+ years experience, 3+ in senior customer service role.
- Proficiency in CRM platforms like Zendesk or Freshdesk expected.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager Job at Aureole Consulting Limited evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobgurus Nigeria and the role in Lekki.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager Job at Aureole Consulting Limited role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobgurus Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Manager Job at Aureole Consulting Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Service Manager Job at Aureole Consulting Limited Aureole Consulting Limited is a Pan-African HR consulting company that specializes in Talent Acquisition, Human Resource Business Partner, HRIS Referral, CV, Cover letter & LinkedIn Optimization, Social Media Job Advertisement, amongst other services. We are recruiting to fill the position below: Job Position: Customer Service Manager Job Location: Lekki, Lagos Employment Type: Full-time Job Description The Customer Service Manager will lead and manage the day-to-day operations of the Customer Services Department, ensuring the delivery of consistently high-quality service to internal and external customers by implementing the customer service strategy, managing customer enquiries and order processing, monitoring service performance, and driving continuous improvement. Key Responsibilities: Lead and manage the day-to-day operations of the Customer Services Department. Implement the company’s Customer Service strategy and ensure alignment with departmental and business objectives. Oversee the accurate and timely processing of customer quotations, orders, and order confirmations. Manage staffing, training, coaching, and performance to ensure the team delivers efficient and exceptional customer service. Establish and monitor service standards, performance targets, and KPIs. Drive continuous improvement initiatives across customer enquiries and order processing. Promote effective communication and collaboration across the Customer Services function. Foster a positive, motivated, and high-performing team environment. Support change management and process improvement initiatives to enhance customer experience: and operational efficiency. Requirements: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Minimum of 5 years of recent and proven experience: in a B2B or B2C customer service environment, including at least 3 years in a senior customer service or customer relations management role. Experience: gained within a manufacturing or wholesale environment is an advantage. Proven experience: in a quick response, high fluctuating, customer driven industry. Demonstrated experience: in change management, process improvement, or continuous improvement initiatives. Strong experience: in resource planning, organizing, team management, problem-solving and performance management. Strong customer focus with excellent communication and interpersonal skills. High level of accuracy and attention to detail. Proficiency in Microsoft Office packages and CRM/customer service platforms such as Zendesk, Freshdesk, Zoho Desk, Gorgias, or similar systems. Experience: handling customer enquiries through email, live chat, WhatsApp, telephone, and social media. Preferably male candidates (for gender balance). Method of Application Interested and qualified candidates should send their CV to: [email protected] using ''Customer Service Manager'' as subject of the mail. Click here to Apply Similar Jobs Customer Service Officer Job at Cobbler Care Limited Team Lead, Customer Relationship Management Job at Access Bank Plc Customer Acquisition Agent Job at HRBP Limited Customer Sales Executive Vono Products Plc Front Desk Officer Customer Service Supervisor Job at Prestigious Consulting Customer Service Representative Job at Stee Cambridge College Job Openings at Stee Cambridge College Squareme Recruitment for Customer Success Trainee Customer Service Representative Job at Paycita Hottest Jobs Job Openings at Abbey Mortgage Bank Plc Front Desk Officer Job at Deutsche Partners Holding Limited IT Support Officer Job at Agrinova Limited Job Openings at Filmhouse Cinemas Limited Customer Success Manager / Support Job at Starrik Front Desk Officer Job at Kojo Auto Service Centre Limited Front Desk Officer Job at Alphacell Group Limited Administrative Assistant Job at United Nations International Children's Emergency Fund (UNICEF) Front Desk Representative Job at Iraizickify Business Store Warehouse Manager Job at Agric & Culture Company Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.