HR / Operations Supervisor

AI summary

HR-EX Consulting is hiring an HR & Operations Supervisor for a clinic in Lagos. The role oversees human resources, administration, recruitment, employee relations, and operational workflow. Requires a Bachelor's degree and 4–5 years of HR and operations experience, preferably in a healthcare or clinical setting.

• Full-time HR & Operations Supervisor role based in Lagos
• Requires Bachelor's degree and 4–5 years HR/operations experience
• Healthcare, clinic, or wellness environment experience preferred
• Professional HR certification (CIPM, SHRM, HRCI) is an added advantage
• Covers recruitment, employee relations, performance, and clinic operations

Original source description

HR-EX Consulting provides affordable HR services and advisory to micro, small and medium enterprises. In short, we provide HR services to small businesses at a fraction of the cost of hiring a full-time staff. Perhaps you are a small business owner in a fast-growing business with a need to free up time to focus on growing your business? Understanding that small businesses are the growth engine of any economy, we at HR-EX really, really care about small businesses and are passionate about seeing them grow. Read more about this company HR / Operations Supervisor Job Type Full Time Qualification BA/BSc/HND Experience: 4 - 5 years Location Lagos Job Field Human Resources / HR Job Purpose The HR & Operations Supervisor will oversee the human resource and administrative functions of the clinic while ensuring smooth coordination and efficient workflow across all operational units. The role is responsible for managing recruitment, employee relations, staff performance, policy implementation, and operational procedures to maintain high service quality and excellent patient experience. The ideal candidate must possess strong leadership, organizational, and people management skills with a minimum of 4–5 years of experience: in Human Resources and operations management within a healthcare, chiropractic, wellness, or similar clinical environment. Duties and Responsibilities: Oversee the day-to-day HR and administrative operations of the clinic to ensure smooth and efficient workflow across all departments. Lead recruitment, onboarding, orientation, and employee exit processes in line with organizational policies. Develop, implement, and enforce HR policies, procedures, and standard operating procedures. Manage employee records, attendance, leave administration, and other HR documentation while ensuring confidentiality. Coordinate staff performance appraisals, probation reviews, and performance improvement initiatives. Identify staff training and development needs and coordinate learning programs to improve employee performance. Provide leadership, guidance, coaching, and support to employees to promote a productive and positive work environment. Handle employee relations, disciplinary matters, conflict resolution, and grievance management professionally. Communicate organisational updates, expectations, and management directives effectively to all staff. Prepare and submit routine HR, administrative, and operational reports to management. Supervise front desk and administrative operations to ensure excellent patient service and customer satisfaction. Ensure proper documentation, filing systems, and accurate record management are maintained. Monitor compliance with clinic policies, labour regulations, health and safety standards, and workplace procedures. Supervise financial documentation and administrative reports prepared by the Account Officer/Accountant before submission to management. Monitor the proper use, maintenance, and accountability of clinic resources, equipment, and operational materials. Ensure effective inventory management and proper handling of clinic supplies. Oversee cleanliness, sanitation, maintenance activities, and facility upkeep to maintain a safe and professional clinic environment. Support management in driving employee engagement, productivity, and continuous improvement across the clinic. Qualifications and Requirements: Minimum of Bachelor’s degree in human resource management, Business Administration, Healthcare Administration, Management, Industrial Relations, Public Administration, or any related field. Minimum of 4–5 years of experience: in Human Resources and administrative/operations management, preferably within a clinic, healthcare facility, hospital, chiropractic, physiotherapy, wellness Centre, or med spa environment. Professional HR certification (CIPM, SHRM, HRCI, or equivalent) is an added advantage. Strong leadership, people management, and team supervision skills. Sound knowledge of HR policies, Nigerian labour laws, and performance management practices. Excellent communication, interpersonal, organizational, and problem-solving skills. Ability to work effectively in a fast-paced healthcare environment. Experience: managing recruitment, employee relations, staff coordination, and administrative operations. Proficiency in Microsoft Office tools and HR/administrative reporting systems. Strong attention to detail, professionalism, integrity, and the ability to maintain confidentiality. Positive attitude, sound judgment, and the ability to manage workplace challenges effectively. Working Conditions: Responsibilities: and job descriptions may be refined with changing business needs. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CVs to: recruitment@hrexng.com using the Job Title as the subject of the mail. Build your CV for free. Download in different templates.