Protection / CRM Officer

AI summary

CDHI is hiring a Protection/CRM Officer in Jakusko, Yobe State, for a WFP-supported food security and resilience project. The role leads protection mainstreaming, safe programming, and community feedback systems across agricultural, cash-for-work, and market activities. Candidates need a degree in protection, human rights, social work, or related field plus 3–5 years of humanitarian experience in Northeast Nigeria.

• Full-time role based in Jakusko LGA, Yobe State
• Reports to Project Manager and supervises support staff
• Leads protection mainstreaming and CRM systems for WFP project
• Requires 3–5 years humanitarian protection/accountability experience
• Focus on GBV referral pathways and safe, inclusive programming

Original source description

Job Title: Protection / CRM Officer Location: Jakusko, Yobe Job type: Full-time Reports to: Project Manager Supervises: Assistant, and Project Support Staff/Facilitators Job Summary The Protection/CRM (Complaints and Response Mechanism) Officer leads the technical integration of humanitarian protection principles, safe programming, and accountability systems under the WFP-supported Integrated Food System and Resilience Project implemented by Chabash Development and Health Initiative (CDHI) in Jakusko LGA, Yobe State. The position ensures that all project activities—including agricultural support, Cash-for-Work (CfW) infrastructure projects, water resource development, and market initiatives—are safe, inclusive, transparent, and responsive to community needs. The Officer oversees protection risk assessments, establishes localized Gender-Based Violence (GBV) referral pathways, and manages accessible, safe, and confidential community feedback and complaints channels. Key Responsibilities: Protection Mainstreaming & Risk Analysis: Conduct continuous protection and safety risk assessments across all project sites (including Cash-for-Work construction sites, solar irrigation hubs, distribution points, and processing centers) to identify, prevent, and mitigate risks of violence, exploitation, exclusion, and community tension. Management of CRM Channels: Establish, operationalize, and maintain transparent, safe, accessible, and confidential Complaints and Response Mechanisms (CRM)—including suggestion boxes, dedicated hotlines, and field-level help desks—tailored to the local socio-cultural context of Jakusko LGA. Feedback Processing & Resolution: Log, classify, investigate, and route community complaints, feedback, and inquiries according to established CDHI and WFP standard operating procedures, ensuring timely response and loop-closing with community members. GBV Risk Mitigation & Referral Pathways: Map existing GBV and protection service providers in Yobe State; establish clear, survivor-centered referral pathways and train project staff and field volunteers on safe, confidential handling and reporting of protection disclosures. Inclusion & Vulnerability Safeguarding: Monitor beneficiary targeting processes to ensure equitable access and non-discrimination against vulnerable groups, including female-headed households, persons with disabilities (PWDs), elderly community members, and marginalized households. Safe Working Environments: Work with engineering, agronomy, and enterprise teams to guarantee that Cash-for-Work sites maintain safe working hours, adequate shade, accessible water points, childcare solutions, and appropriate workloads for vulnerable community members. Capacity Building & Awareness: Deliver protection, child safeguarding, human rights, and CRM usage training to CDHI field staff, Project Management Committees (PMCs), community leadership, and local partners. Monitoring & Reporting: Track protection and accountability metrics, maintain confidential CRM databases, analyze feedback trends to inform adaptive project management, and produce monthly accountability and protection reports. Qualifications and Experience: Education: Bachelor’s Degree or Higher National Diploma (HND) in Protection/Human Rights, International Law, Social Work, Psychology, Sociology, Development Studies, or a closely related field. Experience: Must have 3–5 years of professional experience: managing protection, accountability/CRM, GBV risk mitigation, or human rights interventions within humanitarian or resilience programs in Northeast Nigeria. Technical Knowledge: Deep expertise in Protection Mainstreaming frameworks, Do-No-Harm principles, IASC guidelines, Child Protection standards, survivor-centered GBV approaches, and WFP Accountability to Affected Populations (AAP) frameworks. Community Engagement: Proven track record in community mobilization, setting up rural feedback systems, and engaging traditional leaders and vulnerable groups in complex or fragile environments. Language & Context: Professional fluency in English and Hausa (knowledge of additional local languages spoken in Yobe State is highly desirable); strong familiarity with the local protection landscape and cultural dynamics of Jakusko LGA. Core Competencies: Expertise in establishing safe accountability channels, protection risk mapping, and Do-No-Harm operationalization. Exceptional active listening, survivor-centered communication, and confidential case-handling skills. Strong database management, data protection, and analytical reporting capabilities using tools like Excel or KoboToolbox. Proven facilitation, mediation, and advocacy skills to engage local authority figures, community structures, and beneficiaries on sensitive protection matters. Ability to work independently, maintain strict confidentiality, and solve field operational challenges adaptively. Prevention of Sexual Exploitation and Abuse (PSEA): Serve as the field-level technical lead for enforcing CDHI and WFP zero-tolerance policies on Sexual Exploitation, Abuse, and Harassment (PSEAH) across all project locations. Conduct continuous community PSEA awareness campaigns, ensuring community members, Cash-for-Work laborers, and market actors know that all project assistance, inputs, and work opportunities are free and must never be exchanged for favors or sexual acts. Manage dedicated, safe, and confidential PSEA reporting channels within the overall CRM architecture, ensuring immediate, highly confidential escalation of sensitive cases to organizational PSEA focal points and management. Routinely audit activity points, input distributions, and work sites to ensure environments do not expose women, adolescent girls, or vulnerable groups to exploitation or coercion. Compliance & Ethics: Adhere strictly to core humanitarian principles, SPHERE standards, Do-No-Harm practices, and WFP Accountability to Affected Populations (AAP) standards. Guarantee absolute confidentiality, data privacy, and data security for all feedback records, survivor cases, protection disclosures, and beneficiary registration data. Respect local traditional customs, religious values, and community leadership structures while upholding universal standards of human dignity, equality, and non-discrimination. Application Closing Date 15th September, 2026. How to Apply Interested and qualified candidates should apply below USING APPLY ONLINE NOW BUTTON Note Women are strongly encouraged to apply. Comply fully with CDHI’s internal policies regarding code of conduct, anti-fraud, child protection, and conflict-sensitive programming. Premium NGO Service Increase your chances of getting this job! Let our experts professionally update your CV and Cover Letter to meet international NGO standards. Get Started Now From ₦700 only