Housekeeper / Shortlet Supervisor

AI summary

Venmac Resources Limited is hiring a responsible and organized Housekeeper / Shortlet Property Supervisor to manage daily operations of a serviced shortlet apartment in Apo, Abuja. The role covers guest check-in and check-out, 24-hour guest support, housekeeping, property maintenance, and booking coordination across platforms such as Airbnb and Booking.com. The position suits a hospitality-focused professional who can work independently and maintain high service standards.

• On-site shortlet apartment supervisory role in Apo, Abuja
• Covers guest management, housekeeping, maintenance and booking operations
• Requires 24-hour guest support availability
• Involves working with Airbnb, Booking.com and similar platforms
• Suitable for independent, service-oriented hospitality professionals

Original source description

We are seeking a responsible, service-oriented and highly organized Housekeeper / Shortlet Property Supervisor to oversee the day-to-day operations of a serviced shortlet apartment in Apo, Abuja. The successful candidate will be responsible for maintaining the property to a high standard, managing guest check-ins and check-outs, attending to guest requests, coordinating housekeeping activities, monitoring the condition of the apartment and providing reliable 24-hour guest support. This role is ideal for someone who is passionate about hospitality, understands guest service and can work independently while maintaining professionalism at all times. Key Responsibilities: Guest Check-In & Check-Out: Welcome guests professionally and provide necessary information about the apartment and available facilities. Report any damages, missing items or unusual occurrences promptly. Verify guest identity and reservation details in accordance with company procedures. Explain house rules, apartment facilities and relevant safety information to guests. Coordinate and manage smooth guest check-in and check-out processes. Conduct appropriate room/property checks during check-out. Guest Management & Customer Service: Ensure guests are comfortable and their legitimate needs are attended to promptly. Maintain a welcoming, respectful and professional relationship with guests. Provide 24-hour guest support for enquiries, complaints, emergencies and service requests. Serve as the primary point of contact for guests throughout their stay. Handle guest complaints professionally and escalate serious issues to management where necessary. Respond promptly and professionally to guest calls, WhatsApp messages and other approved communication channels. Housekeeping & Property Maintenance: Conduct regular inspections of the apartment to identify maintenance, cleanliness or safety issues. Report faulty equipment, plumbing issues, electrical problems, damaged furniture or other maintenance concerns immediately. Monitor housekeeping supplies and notify management when replenishment is required. Carry out routine housekeeping and cleaning duties. Ensure bedrooms, bathrooms, kitchen, living areas and other guest-use areas meet the required cleanliness standards. Coordinate laundry, linen changes, toiletries and other housekeeping requirements. Maintain the apartment in a clean, neat and guest-ready condition at all times. Shortlet & Booking Operations: Monitor reservations, guest arrivals, departures, cancellations and booking changes. Maintain accurate records of bookings and guest movements. Ensure there are no avoidable conflicts between reservations and property availability. Understand and work with OTA and online booking platforms, including platforms such as Booking.com, Airbnb, Expedia and other relevant channels. Ensure the property is properly prepared before every guest arrival. Assist with maintaining accurate availability and booking information across approved platforms. Communicate relevant booking and guest information to management. Property Supervision: Ensure the property remains secure, functional, clean and properly presented. Maintain proper records of incidents, maintenance issues, guest complaints and other important occurrences. Maintain an inventory of household items and report losses or shortages. Supervise the general day-to-day running of the shortlet apartment. Ensure company property and guest belongings are treated with care and confidentiality. Monitor electricity, water, internet, appliances, air-conditioning and other essential services. Ensure adequate availability of toiletries, cleaning materials, beddings, towels and other guest supplies. Guest Experience: & Service Standards: Support the company in maintaining positive guest reviews and ratings on booking platforms. Follow established company procedures and service standards. Ensure every guest receives a pleasant and professional hospitality experience. Maintain high standards of cleanliness, presentation, responsiveness and courtesy. Anticipate guest needs where reasonably possible and provide proactive assistance. 24 Hours Availability: Because this is a live-in hospitality position, the successful candidate will be required to provide 24-hour on-property guest support, particularly for urgent guest needs, check-in/check-out requirements: and emergencies. This does not mean continuous active work throughout the day. The role requires the supervisor to remain available and accessible on the property outside normal active duty periods and respond appropriately whenever a genuine guest or property-related need arises. Requirements: Good organizational and record-keeping skills. Good communication and interpersonal skills. Strong attention to cleanliness, detail and presentation. Ability to handle difficult guests and unexpected situations calmly and professionally. Trustworthy, responsible and security-conscious. Minimum of 2 years' experience: in housekeeping, shortlet management, serviced apartments, hotels, guest houses or a related hospitality environment. Basic to good knowledge of OTA/online booking platforms such as Airbnb, Booking.com, Expedia or similar platforms. Ability to use WhatsApp and basic digital tools for guest communication and operational reporting. Must be willing to live on the property and provide 24-hour support when required. Ability to work independently with minimal supervision. Good understanding of guest relations and hospitality service. Personal Qualities : The ideal candidate should be: Calm under pressure Able to maintain professional boundaries with guests Courteous and guest-friendly Responsible and dependable Detail-oriented Honest and trustworthy Clean and well-presented Comfortable working independently Proactive and solution-oriented Respectful and discreet Hospitality-minded The position also comes with: Opportunity to develop professionally within the hospitality industry Practical exposure to OTA and online booking operations Staff accommodation Professional hospitality and shortlet management training N120,000 / Month + Accommodation + Training How to Apply Interested and qualified candidates should forward their CV and a brief description of their relevant hospitality/shortlet experience: to: venmachospitality@gmail.com using the Job Title as the subject of the email. Note: Only candidates who meet the requirements: will be shortlisted for an interview. Application Deadline: 5th October, 2026. 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