Customer Service Representative
AI summary
Global Pay Limited is hiring a Customer Service Representative in Lagos to support customers and merchants across phone, email, chat, and social media. The role involves resolving transaction issues, onboarding merchants, and collaborating with compliance and operations teams. Suitable candidates should have 1–3 years of customer service experience and strong communication skills.
- Role based in Lagos with shift rotations including weekends
- 1–3 years customer service or call center experience required
- Experience in banking, fintech, or telecoms is preferred
- Opportunity to work with a global payments company focused on financial inclusion
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Global Pay Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Global Pay Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Representative at Global Pay Limited ⏲ Sep 9, 2026, 12:09 PM ⋕ View all Banking & Financial Services jobs Global Pay Limited is a global payment company that values financial and social inclusion. The company provides innovative payment solutions that break down physical borders, boundaries, and social status to enable everyone to enjoy financial and social inclusion. We are recruiting to fill the position below: Job Title: Customer Service Representative Location : Lagos Key Responsibilities: Educate customers and merchants on GlobalPay's products, services, and self-service tools. Respond promptly to customer inquiries via phone, email, live chat, and social media channels. Resolve transaction disputes, failed payments, and account issues in line with service level agreements. Maintain accurate records of customer interactions and complaints in the CRM/ticketing system. Monitor customer satisfaction metrics and contribute ideas to improve service delivery. Support onboarding of new merchants and guide them through account setup and verification. Escalate complex technical or compliance-related issues to the appropriate internal teams. Collaboration & Work Practices: Contribute to team knowledge base and FAQ documentation. Coordinate with Compliance on KYC-related customer queries. Work closely with Operations and Settlements teams to resolve transaction issues. Participate in shift rotations, including weekends where required. Qualifications Fluency in English; proficiency in a local Nigerian language is a plus. OND / HND / Bachelor's Degree in any discipline. Familiarity with the Nigerian payment ecosystem is an advantage. 1-3 years of experience: in a customer service or call center role, preferably in banking, fintech, or telecoms. Required Skills & Technologies: Communication: Excellent verbal and written English communication skills Digital Literacy: Comfortable with basic office and messaging tools. Product Knowledge: Ability to quickly learn payment products, POS, and digital banking flows Problem Solving: Strong active listening and conflict-resolution skills Tools: CRM and helpdesk platforms (e.g., Zendesk, Freshdesk, HubSpot) How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State Customer Service Representative job vacancies in Nigeria