Zonal EMR & IT Support Assistant

AI summary

HIFASS is hiring a full-time Zonal EMR & IT Support Assistant to provide on-site technical support, hardware repairs, network administration, and EMR user training across multiple military health facilities in Nigeria. The role involves helpdesk support, server room upkeep, CCTV and access control maintenance, and coordination with central IT and development teams.

• Full-time role supporting Viva EMR across multiple zonal military health facilities
• Locations include Abuja, Lagos, Port Harcourt, Rivers, Kaduna, and Akwa Ibom
• Hands-on hardware repair, server room maintenance, and local network administration
• Helpdesk support with 2-hour first-response expectation during working hours
• User onboarding, EMR training, and liaison with software development team

Original source description

Zonal EMR & IT Support Assistant at Health Initiatives For Safety And Stability In Africa - 5 Openings ⏲ Sep 11, 2026, 1:14 PM ⋕ View all ICT Support & Telecommunications jobs Health Initiatives for Safety and Stability in Africa (HIFASS) is a non-profit organization registered in 2007 in Nigeria with a core objective of expanding quality health care and treatment in Africa. Our vision is to enhance healthier and safer communities, while our mission is to collaborate with partners to promote comprehensive and sustainable interventions for public health, support military medicine and health diplomacy for peace, stability, and development of communities. Over the years, HIFASS has provided manpower and associated support to HJF Medical Research International, Ltd Gte in support of Research and the Nigerian Military HIV program across 31 Military Formations. We are recruiting to fill the position below: Job Title: Zonal EMR & IT Support Assistant Locations: 063 Nigerian Airforce Hospital (Manage 6 facilities) - Abuja (FCT), 68 Nigerian Army Reference Hospital (Manage 8 facilities) - Lagos, Military Hospital (Manage 8 facilities) Port Harcourt, - Rivers, 44 Nigerian Army Reference Hospital (Manage 5 facilities)- Kaduna, 6BN MRS (Manage 4 facilities) - Akwa Ibom Employment Type: Full-time Basic Function The Zonal EMR & IT Support Assistant provides comprehensive on-site technical support, physical hardware repairs, routine maintenance, physical security systems upkeep, and local network administration across assigned zonal facilities in support of Viva EMR application. The role serves as the physical IT custodian for the site; responsible for component-level PC/laptop repairs, local server room/rack hygiene, asset tracking, endpoint security compliance, IT vendor oversight against Scopes of Work (SOW), and collaborating with the central program IT, Strategic Information, and Application Development teams for system upgrades, troubleshooting, testing, and infrastructure upgrades to support the EMR. Essential Job Functions, Duties , And Responsibilities: EMR Support, Troubleshooting Coordination with Remote Development Team, User Onboarding & Training: Take support calls for all the sites they support Onboard new users to the EMR and provide hands-on training for them Ensure all site visits are documented with the site administrator Ensure all escalations to the application development team are logged in the issue tracking platform. Act as liaison between supported facilities and the Program software developers Train existing users on new features in the EMR Provide virtual support on demand with the following response expectations: Helpdesk (phone and email) provide on-demand support during working hours Time to first response to be no more than 2 hours Monitor the dedicated helpdesk management system to identify issues that are reported from the facilities that are assigned to them Physical Hardware Repair, Maintenance & Facility Upkeep in Support of EMR: Maintain a clean, organized, secure, and operational server room/rack environment, ensuring proper airflow, cooling, cable management, labeling, and UPS/Inverter/ power stability. Execute routine preventive maintenance schedules (such as dust extraction, CMOS battery replacement, cable dressing, internal cleaning) across the site IT equipment. Maintain physical security infrastructure, including preventive checks, troubleshooting, and basic maintenance of site CCTV systems and biometric door access controls. Manage local network printers and multifunction scanners, handling driver configurations, hardware troubleshooting, and tracking IT consumables replenishment. Install, assemble, configure, and relocate new hardware systems, workstations, network switches, and peripheral units during site setups and refreshes. Perform both on-site and remote hardware diagnostics, bench repairs, and component replacements (motherboards, displays, power supplies, RAM, storage drives) for desktops, laptops, and peripheral devices. Local EMR Network Administration, Design & Documentation: Troubleshoot physical network drops, patch panels, structured cabling, and local ISP link disruptions. Ensure site internet network issues such as downtime or jitter are promptly escalated to both the program IT teams and ISP/designated vendor for timely resolution. Maintain thorough infrastructure documentation, including network topology diagrams, rack elevation layouts, IP/MAC Address access tables, and configuration change logs for assigned sites. Collaborate actively with the central program IT team to survey site needs, design new site-based infrastructure, and execute network modernization projects. Administer and support the local network (LAN/WLAN) at each facility, including switches, routers, firewalls, cloud-keys, and access points to maintain high uptime. Designated Endpoint Security, Patching & Cybersecurity Compliance: Ensure all program assigned facility endpoints run approved, updated operating system builds, encryption and active Endpoint Detection and Response (EDR) / antivirus definitions. Uphold and enforce the site's cybersecurity program in strict compliance with organization-wide security policies, access controls, and data protection standards. Execute regular operating system and application patch management to safeguard against vulnerabilities while minimizing operational disruption. Site Based Program Asset Inventory, Vendor Oversight & Site Renewals: Provide on-site and remote technical oversight as applicable for third-party IT vendors, contractors, and ISP engineers, verifying that delivered work strictly matches their approved Scope of Work (SOW). Track site-based service renewals (ISP links, IT vendor contracts, software subscriptions) to ensure continuous operational readiness. Maintain real-time tracking, logging, and physical inventory audits of all program IT assets, spare parts, peripherals, and consumables at each site. Document all hardware component swaps, part replacements, and equipment transfers within the central IT asset tracking system. Service Delivery, User Support & Task Automation: Take direct ownership of assigned user requests and site-level technical issues, driving them to timely and effective resolution. Document all user interactions, troubleshooting steps, and resolutions within the central ticketing system, ensuring advanced issues are escalated without delay. Other tasks assigned by the team lead and/or IT Manager Write basic automation scripts (e.g., Excel formulas) to automate repetitive daily IT tasks and routine reporting. Job Specification Minimum Education: / Training Requirement: HND or Bachelor's Degree in Computer Engineering, Electrical/Electronic Engineering, Computer Science, Information Technology or other related degree. Prior Work Experience: At least 3 years of hands-on technical support experience: with verified competency in physical PC/laptop repair, facility network and specialized software support, and physical IT operations. Knowledge, skills and Certification: Networking & Systems: Solid understanding of TCP/IP, VLANs, Wi-Fi deployments, Windows 10/11 Pro/Enterprise, Windows Server. Hardware & Facilities: Proven bench-level repair skills (teardown, component replacement, diagnostics), structured cabling (RJ45 termination/patching), PoE/PoE+, Access Points, server rack management and basic CCTV/biometric hardware maintenance. Certifications : CompTIA A+, Security +, CompTIA Network+, Cisco CCNA or OEM repair certification (Dell, Lenovo). Other specification: This is a highly mobile, field-based role. The successful candidate will be based in their assigned zonal site office (Lagos, Port Harcourt, Kaduna, FCT, or Uyo) and must be willing to travel frequently between designated facility sites to perform hands-on maintenance, system administration and support as required. How to Apply Interested and qualified candidates should send their Cover letter and CV to the Human Resources Manager (HIFASS) via: careers@hifass-hfi.org using the Job Title and Location as the subject of the mail. Note Applications without the attached Academic and Training Certificates will not be treated. Kindly attach your Academic and Training Certificates that support or address the requirements: listed for the position in One PDF, Cover Letter and CV together in One MSWord format. Only shortlisted candidates will be contacted for an interview. Application Deadline: 28th September, 2026 View all Jobs in Nigeria Kaduna State and 5 other locations Kaduna State , Port Harcourt , Akwa Ibom State , Lagos State , Rivers State , Abuja