Analyst - Monitoring and Performance
AI summary
MTN Nigeria is hiring an Analyst for Monitoring and Performance in Ikoyi, Lagos. The role involves monitoring digital services, analyzing performance metrics, leading UAT, and collaborating with product teams to drive service reliability and continuous improvement. Candidates need a first degree in a related discipline.
- Monitor digital channel performance and proactively resolve issues
- Lead UAT and pre-deployment validations
- Collaborate with Digital Business Growth team on user journeys
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, technology, analystThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Analyst - Monitoring and Performance evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Nigeria and the role in Not specified.
- Add concrete examples related to internship, technology, analyst, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Analyst - Monitoring and Performance role in internship, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Analyst - Monitoring and Performance at MTN Nigeria ⏲ Jul 29, 2026, 6:12 AM ⋕ View all ICT Support & Telecommunications jobs MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. We are recruiting to fill the position below: Job Title: Analyst - Monitoring and Performance Job ID: 7597 Location: Ikoyi, Lagos Reports To: Manager - Ecosystem Development Division: Digital Services Mission Monitor, analyze, and report on the performance of digital services and platforms, while supporting digital product implementation and end to end customer journey monitoring to drive service reliability, efficiency, and continuous improvement. Description Ensure all tracking and performance methodologies remain compliant with laws and data privacy regulations Monitor the performance of digital channels, products, portals, and tools; proactively identify issues, risks, and degradation, and track remediation to closure. Implement digital content ecosystem features, functionalities, platforms and systems withdrawal, ensuring that alternative solutions are available to customers, properly planning a migration path to alternative services, and communicating changes effectively with a limited impact on revenues and subscriptions Gather feedback from internal and external users (product teams, developers, partners) to drive continuous enhancements across interfaces, workflows, and system behaviours. Lead or support User Acceptance Testing (UAT), quality assurance, and pre deployment validations, ensuring functional accuracy, stability, scalability, and performance readiness. Support the full lifecycle of digital products and channels; from ideation and design through testing, launch, and post launch optimization. Ability to interpret monitoring metrics and KPI and suggest recommendations to product improvements Evaluate, maintain, communicate, and review an updated digital content ecosystem roadmap for Digital Services Investigate and resolve customer-impacting issues, including platform performance challenges, service downtime, API failures, or integration defects. Participate in requirement elicitation with stakeholders, and document business and functional requirements: for digital products Collaborate closely with the Digital Business Growth team to: Design and document end to end user journeys, product concept documents, functional specifications, user story and process flows for digital products Develop digital content ecosystem features, functionalities, platforms and systems that exceed identified/evolving customer expectations, needs, and priorities Provide advisory services to various business functions on how to translate customer expectations, needs, and priorities into compelling and relevant ecosystem features, functionalities, platforms and systems appropriate to market opportunities Support continuous improvement of Digital Services products by tracking channel performance and customer experience: outcomes. Conduct regular digital channel / portal and product performance reviews, generating insights and actionable recommendations to drive optimization, growth, and revenue improvement. Requirements: Education: A first Degree in any related discipline Fluent in English Experience: 3-7 years’ experience: which includes: Experience: in business analysis, requirements: gathering, and user story documentation. Experience: working in a medium organization Knowledge of agile methodologies, frameworks and use of agile tools (eg Jira) How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 6th August, 2026; 10:55 PM. View all Jobs in Nigeria Ikoyi and 1 other location Ikoyi , Lagos State