Head of Operations
AI summary
Post Assurance Brokers Limited, a NAICOM-licensed insurance brokerage headquartered in Ikoyi, Lagos, is hiring a Head of Operations to lead daily operations across policy administration, claims management, underwriting relationships, and business development. The role requires 7+ years of broking experience, CIIN qualification, and strong NAICOM and ISO 9001:2015 compliance knowledge.
- Senior operational leadership role in a licensed insurance brokerage
- Covers policy administration, claims, underwriting and business development
- Requires current employment in a recognized insurance broking firm
- CIIN qualified with at least 5 years post-qualification practice
- Minimum 7+ years verifiable insurance broking experience
- Based in Lagos with focus on technical and commercial lines
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, finance, Operations ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Post Assurance Brokers Limited and the role in Not specified.
- Add concrete examples related to internship, finance, Operations Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Operations role in internship, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Post Assurance Brokers Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Post Assurance Brokers Limited is a premier, NAICOM-licensed insurance brokerage and risk advisory firm headquartered in Ikoyi, Lagos. Established in 1985, the firm operates an ISO 9001:2015 certified Quality Management System (QMS). It delivers specialized technical underwriting, global reinsurance intermediation, and risk management solutions across major ... Head of Operations Job Type Full Time Qualification BA/BSc/HND , Professional Certificate Experience: 7 years Location Lagos Job Field Insurance Position Purpose Following a strategic transition in the Operations Department, Post Assurance Brokers Limited seeks a highly competent, driven, and technically sound Head of Operations to step into the operational leadership gap. The successful candidate will take charge of daily operations, maintaining the high standards of operational acumen, technical depth, and client satisfaction established by the department. Manager will drive end-to-end operational workflows—spanning policy administration, claims management, business development, and underwriting relationship management—while upholding NAICOM compliance and ISO 9001:2015 quality standards. Key Responsibilities: & Accountabilities Technical Underwriting & Policy Administration Lead the end-to-end administration of policy issuance, endorsements, cover notes, and policy renewals across core technical verticals (Energy/Oil & Gas, Aviation, Maritime, Construction/Engineering, and Commercial Lines). Conduct high-level policy reviews and risk audits to ensure client coverage aligns with exposure and global best practices. Maintain flawless operational standards compliant with the firm’s ISO 9001:2015 Quality Management System (QMS) framework. Relationship Management & Market Intermediation Cultivate and sustain strategic relationships between clients, local underwriting companies, and international reinsurance partners. Negotiate competitive terms, policy wordings, and pricing with insurers on complex and high-value risks. Serve as the operational focal point for client advisory, risk mitigation, and ongoing risk management consultancy. Technical Claims Management & Advocacy Oversee the complete claims lifecycle, ensuring prompt notification, accurate evaluation, and swift settlement of claims. Act as an aggressive client advocate in complex, high-hazard technical claims negotiations. Implement structured claims reporting metrics to provide regular operational updates to executive management. NAICOM Compliance & Operational Governance Ensure strict adherence to National Insurance Commission (NAICOM) guidelines, industry rules, and Nigerian data protection standards. Guarantee that all broking documentation, slip placements, and regulatory filings are audit-ready and fully compliant. Monitor changing regulatory frameworks and adjust internal operational processes accordingly. Business Development & Revenue Growth Partner with executive leadership to drive portfolio growth and secure new business opportunities across strategic industrial sectors. Identify cross-selling and up-selling opportunities within the existing client portfolio through periodic risk profile reviews. Lead technical pitch presentations and bid preparations for major corporate and industrial accounts. Please Note: High emphasis and considerations are placed on Number 4 Mandatory Qualifications & Job Specifications Current Industry Role: Must be currently employed within a recognized Insurance Broking Firm(mandatory). Professional Qualification: Must be CIIN Qualified, minimum of 5 years in possession and practice. (Associate or Fellow of the Chartered Insurance Institute of Nigeria - ACII / AIIN) (mandatory). Work Experience: Minimum of 7+ years of active, verifiable working experience: as an Insurance Brokerwith demonstrated experience: in complex risk placement (mandatory). Educational Background: Bachelor’s degree or Higher National Diploma (HND) in Insurance, Actuarial Science, Business Administration, Finance, or a related discipline. Technical Expertise: Deep knowledge of technical underwriting across Oil & Gas, Marine, Aviation, and Construction lines. Familiarity with international reinsurance placements (e.g., London Market/Lloyd's capacity) is an added advantage. Key Competencies & Soft Skills Operational Acumen: Strong leadership qualities capable of maintaining high-performance execution standards and coordinating a highly experienced operations team. Regulatory Knowledge: Thorough understanding of NAICOM regulations, Insurance Act compliance, and professional standards. Quality Management: Familiarity with or experience: operating under ISO 9001:2015 certified operational frameworks. Negotiation & Interpersonal Skills: Exceptional capability to manage client-underwriter dynamics, negotiate complex terms, and close placements. Analytical & Problem-Solving Skills: High accuracy in risk assessment, technical policy review, and claims evaluation. Check how your CV aligns with this job Method of Application Send your CV to: hr@postassurancebrokers.com Build your CV for free. Download in different templates.