Training & Retention Manager
AI summary
ACCM Global Enterprise Limited is hiring a Training & Retention Manager in Lagos on a full-time basis. The role focuses on client education, engagement, and retention within a financial services environment, including delivering trading and investment training, developing educational content, managing client relationships, and implementing retention strategies. Candidates need a Bachelor's degree in a related field and at least three years of relevant experience.
- Full-time role based in Lagos, Nigeria
- Focus on client training, engagement, and retention in financial services
- Requires Bachelor's degree in Finance, Economics, Business Administration, Marketing, or related field
- Minimum 3 years experience in training, retention, or client relationship management
- Involves delivering seminars, webinars, and one-on-one coaching on financial markets
- Requires strong presentation, CRM, and data analysis skills
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, technology, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Training & Retention Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ACCM Global Enterprise Limited and the role in Not specified.
- Add concrete examples related to sales, technology, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Training & Retention Manager role in sales, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ACCM Global Enterprise Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Training & Retention Manager at ACCM Global Enterprise Limited ⏲ Aug 21, 2026, 8:09 AM ⋕ View all Banking & Financial Services jobs ACCM Global Enterprise Limited is a dynamic financial services company committed to providing innovative investment solutions and empowering individuals and businesses to achieve their financial goals. Through a client-focused approach, we offer access to financial market opportunities, investment education, and wealth-building strategies designed to support long-term financial growth. We are recruiting to fill the position below: Job Title: Training & Retention Manager Location: Lagos Employment Type: Full-time Job Summary We are seeking an experienced and results-oriented Training & Retention Manager to oversee client education, engagement, and retention initiatives. The ideal candidate will be responsible for conducting trading and investment training sessions, developing educational content, managing client relationships, and implementing strategies that improve client satisfaction, retention, and long-term business growth. Key Responsibilities: Training & Development: Ensure clients have a clear understanding of the company's products, services, and trading platforms. Assess training effectiveness and continuously improve learning programs based on participant feedback. Conduct seminars, workshops, webinars, and one-on-one coaching sessions on financial markets and trading concepts. Develop and deliver training programs for prospective and existing clients. Create and update training materials, presentations, manuals, and educational resources. Client Retention & Engagement: Build and maintain strong relationships with clients through regular communication and follow-up. Monitor client activity and proactively engage inactive or at-risk clients. Develop and execute client retention strategies to increase engagement and loyalty. Address client concerns, complaints, and inquiries professionally and promptly. Gather client feedback and provide recommendations to improve customer experience. Performance Management & Reporting: Identify opportunities to increase client participation and maximize customer lifetime value. Prepare periodic reports on training performance, retention rates, and client satisfaction. Collaborate with Sales, Marketing, and Customer Success teams to improve client onboarding and retention efforts. Track and analyze retention metrics, client engagement levels, and training outcomes. Business Growth Support: Promote company products and services during training sessions where appropriate. Encourage client participation in company programs, events, and investment opportunities. Support the achievement of company growth objectives through effective client education: and relationship management. Key Performance Indicators (KPIs) Client retention rate. Client satisfaction score. Client engagement and reactivation rate. Growth in active client participation. Training attendance and completion rates. Training effectiveness ratings. Requirements: Proficiency in Microsoft Office Suite, CRM software, and virtual training platforms. Strong interpersonal, communication, and relationship-building abilities. Ability to analyze client behavior and develop effective retention strategies. Bachelor's Degree in Finance, Economics, Business Administration, Marketing, or a related field. Minimum of 3 years' experience: in training, customer retention, client relationship management, or financial services. Strong organizational and problem-solving skills. Strong understanding of financial markets, investments, and trading concepts. Excellent presentation, facilitation, and public speaking skills. Key Competencies: Leadership & Team Collaboration Data Analysis & Reporting Client Relationship Management Communication & Presentation Skills Problem Solving Time Management. Training & Facilitation Customer Retention Strategies How to Apply Interested and qualified candidates should send their CV and cover letter to: modinat@accmfx.com using the Job Title as the subject of the email. Application Deadline: 17th September, 2026. View all Jobs in Nigeria Lagos State