Head of Operations - Manned Guard
AI summary
Proten is hiring a Head of Operations – Manned Guard to lead security service delivery in Lagos. The role involves supervising large teams, managing client relationships, conducting risk assessments, overseeing incident response, and driving new business growth. Candidates need at least 10 years of relevant security operations experience and a BA/BSc/HND qualification.
- Senior operations leadership role in manned guarding and security services
- Based in Lagos with responsibility for regional security operations
- Requires minimum 10 years relevant security operations experience
- Involves client management, risk assessment, and incident response
- Opportunity to drive new business acquisition and team development
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Operations - Manned Guard evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Proten and the role in Not specified.
- Add concrete examples related to sales, security, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Operations - Manned Guard role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Proten before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the... Head of Operations - Manned Guard Job Type Full Time Qualification BA/BSc/HND Experience: 10 years Location Lagos Job Field Administration / Facilities Job Summary The Head of Operations – Manned Guard plays a critical role in ensuring the seamless delivery of guarding and security services within the assigned region. This includes supervising a team of Senior Operations Coordinators, Operations Coordinators, Patrol Supervisors, Contract Managers, and operatives to maintain high service standards. The Head of Operations – Manned Guard is responsible for client engagement, risk management, operational reporting, and driving business growth, while ensuring compliance with company policies, protocols, and ISO standards. Key Responsibilities: Guarding Operations & Service Delivery: Oversee the delivery of high-quality security services in the assigned region, establishing the organization as a premier provider of physical security solutions. Prepare periodic and ad hoc operational reports, analyzing data from compliance officers and operatives to inform decisions. Collaborate with the Fusion Centre to ensure effective use of security tools such as guard tours, walkie-talkies, and telephones. Ensure strict adherence to standard operating procedures, service standards, protocols, and ISO requirements: to mitigate risks and uphold service excellence. Periodically review and refine the operational supervisory framework to enhance effectiveness. Develop client-specific post orders or SOPs to guide daily operative activities. Manage all activations and deployments of operatives, ensuring alignment with business expansion and revenue goals. Client Management: Address client complaints promptly and ensure timely resolution. Engage with clients to offer security risk advice and operational support, fostering satisfaction and retention. Security Risk Management: Conduct periodic risk and threat assessments at assigned locations, proposing mitigation strategies and engaging clients with recommended solutions. Lead incident management and emergency response efforts to ensure the safety of lives and assets. Investigate and resolve incidents promptly to ensure business continuity, escalating issues when necessary. Support the sales team with pre-sales risk assessments and technical requirements. Team Supervision: Supervise a team comprising Senior Operations Coordinators, Operations Coordinators, Patrol Supervisors, Contract Managers, and operatives to ensure high performance. Facilitate staff learning and development, recommending training and re-training as needed. Motivate operatives by ensuring good working conditions to enhance engagement and retention. Conduct induction and orientation for new operatives, equipping them with the knowledge and tools needed to excel in their roles. New Business Acquisition: Drive business growth by achieving assigned targets for acquiring new clients and contracts. Additional Responsibilities: Perform any other duties assigned by the line manager to ensure operational efficiency within the Manned Guard operations department. Requirements: & Qualifications Minimum of 10 years’ relevant experience: in security operations, with significant experience: in managing manned guarding services. Proven experience: supervising large teams comprising operations coordinators, patrol supervisors, contract managers, and security operatives. Strong experience: in security service delivery, client management, risk assessment, incident management, and emergency response. Demonstrated ability to manage multi-site security operations and ensure compliance with SOPs, service standards, protocols, and ISO requirements. Strong experience: in operational reporting, workforce deployment, performance management, and service quality improvement. Proven ability to develop and maintain strong relationships with clients and key stakeholders. Experience: supporting business development through client engagement, pre-sales risk assessments, and new contract acquisition. Strong leadership, communication, decision-making, problem-solving, and people-management skills. Ability to work effectively in a fast-paced operational environment and manage multiple priorities. Relevant professional security, risk management, or operations certification will be an advantage. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to: recruitment@protenintl.com using ''Head of Operations - Manned Guard'' as the subject of the email. Build your CV for free. Download in different templates.