NOC Tier 2 Engineer
AI summary
Frogfoot Networks is hiring a NOC Tier 2 Engineer to join its Operations NOC team in Cape Town. The role provides advanced technical support across fibre and networking environments, acts as an escalation point, and ensures incidents are resolved within SLA commitments. It is a permanent, 24/7 operational role that includes standby and after-hours support.
- Permanent role with market-related salary
- Advanced Tier 2 fibre and network support
- 24/7 operations including standby duties
- Requires CCNA and 2+ years IT/network experience
- Apply before 04 Sep 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Market Related. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Network EngineerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Permanent contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest NOC Tier 2 Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Frogfoot Networks (Pty) Ltd and the role in Not specified.
- Add concrete examples related to call_center, internship, Network Engineer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Careers24 Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Careers24 Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this NOC Tier 2 Engineer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Frogfoot Networks (Pty) Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Home / Job Search / South Africa / Western Cape Back to Search Results NOC Tier 2 Engineer - National Cape Town Remote Salary: Market Related Job Type: Permanent Sectors: Telecommunications Management Reference: 199939 Apply before Sep 04 2026 | 10 Days left Apply Vacancy Details Employer: Frogfoot Networks (Pty) Ltd Frogfoot is in search of a NOC Tier 2 Engineer to join our NOC Team in Operations. Purpose of the Role This role is ideal for someone who thrives in a This role is perfect for someone who thrives in a fast-paced, high-energy technical environment and enjoys solving complex networking problems while delivering an exceptional customer experience. The NOC Tier 2 Engineer is responsible for providing advanced technical support across Fibre and Networking environments , acting as an escalation point for internal teams, and ensuring incidents are resolved efficiently and professionally in line with SLA commitments. You will work closely with customers, vendors, internal technical teams, and operational stakeholders to troubleshoot incidents, identify root causes, and maintain service stability across the network. This role plays a key part in ensuring service reliability, customer satisfaction, knowledge sharing, and operational excellence within the NOC environment . This is a 24/7 operational role that includes standby duties and after-hours support when required. Key Responsibilities: Technical Support and Incident Management Provide advanced (Tier 2) technical support for network and fibre incidents. Identify, prioritise, troubleshoot, and resolve incidents. Take end-to-end ownership of customer issues through to resolution. Provide remote support to field engineers and customers. Maintain incident handling in line with NOC processes, policies, and SLAs. Ensure timely escalation of incidents when required. Escalation and Collaboration Act as an escalation point for internal support teams. Liaise with vendors and internal departments to resolve complex faults. Coordinate troubleshooting efforts across teams. Drive first-call resolution improvement across NOC tiers. Documentation, Reporting, and Continuous Improvement Maintain accurate ticket updates and change logs. Create and update technical documentation. Assist with: SLA reporting Trend analysis Root Cause Analysis (RCA) Contribute to process improvement initiatives Training and Knowledge Sharing Provide guidance and mentoring to junior engineers. Assist with onboarding and technical training. Support the development of internal training material. Contribute to building the NOC knowledge base. What You’ll Need to Know To succeed in this role, you should have: Education: and Certifications Matric (Grade 12) — Essential Cisco CCNA — Essential Advantageous: Mikrotik MTCNA Juniper JNCIA-Junos Experience: 2+ years IT / Network technical support experience: 1+ year telecommunications experience: 1+ year fibre networking experience: Experience: in a customer-facing technical support environment Contact centre support exposure Technical Knowledge Working knowledge of: Fibre networks (PON, AE, OTN, CWDM) VLANs, VPLS, EVPN MPLS and Metro Ethernet LAN and WAN technologies IP addressing and subnetting (IPv4 & IPv6) Routing protocols (OSPF) DHCP and PPPoE Mikrotik and Juniper routers Ciena and Extreme switches Network troubleshooting tools (traceroute, mtr, ping, iperf, nslookup, Wireshark) Monitoring systems such as Iris Microsoft Office applications Apply 8 people have applied for this job. 128 people have viewed this job. Previous Next More Jobs at Frogfoot Networks (Pty) Ltd View All (5) NOC Supervisor - National Cape Town Job Type: Permanent Posted 25 Aug 2026 | 10 Days left Commercial Analyst - National Cape Town Job Type: Permanent Posted 13 Aug 2026 | 10 Days left Regional Community Relations Offer - Gauteng Johannesburg Job Type: Permanent Posted 12 Aug 2026 | 3 Days left Regional Community Relations Offer - Western Cape Cape Town Job Type: Permanent Posted 12 Aug 2026 | 3 Days left